Infrastructure Operations Engineer

Sorenson Communications•Salt Lake City, UT

22h

About The Position

The Infrastructure Operations Engineer supports reliable, secure infrastructure across on-premises data centers and cloud production environments. The role administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and collaborates with network, cloud, security, and application teams to maintain service availability. The position requires automation and scripting experience. It has no supervisory responsibilities and requires less than 25% travel. A minimum of a two-year associate degree in information technology, computer science, network administration, or a related field is required; relevant professional experience may substitute. A four-year bachelor's degree and Microsoft, cloud, networking, or IT service management certifications are preferred. Applicants must be legally eligible to work in the United States; visa sponsorship is not available.

Requirements

Minimum of a two-year associate degree in information technology, computer science, network administration, or a related field; relevant professional experience may substitute for education.
Minimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies.
Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.
Automation and scripting experience.
Working knowledge of Microsoft Active Directory, Windows Server, Group Policy, identity, authentication, and related administrative tools.
Practical understanding of DNS concepts, record management, zones, forwarding, resolution, and troubleshooting.
Experience managing SSL/TLS certificates, certificate authorities, certificate chains, and renewal processes.
Familiarity with on-premises data center operations, server hardware, virtualization, storage, power, cabling, and environmental monitoring.
Foundational network knowledge, including TCP/IP, subnets, routing, switching, firewalls, load balancers, ports, and common diagnostic tools.
Experience supporting production workloads in one or more major cloud platforms, such as Azure, AWS, or Google Cloud.
Experience with Role Based Access / IAM Identity Access Management.
Ability to analyze alerts, logs, metrics, and system behavior to isolate faults and restore services efficiently.
Understanding of change, incident, problem, patch, backup, recovery, and configuration management practices.
Ability to document technical procedures clearly and maintain accurate inventories, diagrams, and operational records.
Strong prioritization, analytical thinking, ownership, and communication skills in a 24x7 production-support environment.
Ability to work independently and collaboratively, follow security requirements, and coordinate effectively with internal teams and external vendors.
Professional attitude, team-player approach, good interpersonal communication skills, and ability to work across company departments.
Must be legally eligible to work in the United States; visa sponsorship is not available.

Nice To Haves

Four-year bachelor's degree.
Microsoft, cloud, networking, or IT service management certifications.

Responsibilities

Administer, monitor, and troubleshoot DNS services supporting internal and external name resolution.
Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement.
Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
Support production infrastructure hosted in cloud environments, including operational monitoring, incident response, maintenance, and recovery.
Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.