Windows Infrastructure Operations Engineer
About The Position
The Infrastructure Operations Team ensures the stability and performance of QRT’s global Windows platforms, which underpin trading and research platforms. The team works closely with end users, application teams, and engineering groups to provide day-to-day operational support while driving automation, monitoring, and deployment initiatives across a high-performance computing environment. The role monitors and supports Windows infrastructure and related services, investigates and resolves incidents, performs routine administration and maintenance, and contributes to operational improvements and global infrastructure projects. It also works with the UK engineering team and colleagues across application, network, security, and service teams to support regional infrastructure needs.
Requirements
- Strong hands-on experience supporting Windows Server environments in a large enterprise.
- Good knowledge of Active Directory, Group Policy, DNS, and associated troubleshooting.
- Strong PowerShell skills for administration, diagnostics, and operational automation.
- Experience supporting Windows patching, security hardening, and vulnerability remediation.
- Experience administering VMware ESXi environments and troubleshooting virtual machines.
- Experience with enterprise backup platforms such as Veeam.
- Familiarity with monitoring, logging, and SIEM platforms such as Splunk.
- A good understanding of storage technologies, including SAN and NAS.
- Working knowledge of Azure, Entra ID, Microsoft 365, and Intune.
- A solid understanding of networking, PKI, and infrastructure security principles.
- Strong analytical and troubleshooting skills across servers, desktops, applications, and virtual infrastructure.
- Ability to take ownership of operational issues, prioritise effectively, and remain calm during service incidents.
- Excellent communication skills and ability to collaborate effectively with colleagues across different regions and technical disciplines.
Nice To Haves
- Experience supporting Citrix DaaS or other enterprise VDI environments.
- Familiarity with configuration and infrastructure automation tools such as Ansible and Terraform.
Responsibilities
- Monitor the health, availability, and performance of Windows infrastructure and respond proactively to alerts and service degradation.
- Provide 2nd- and 3rd-line operational support for Windows Server, Active Directory, VMware, and associated infrastructure services.
- Investigate and resolve incidents affecting Windows servers, applications, and virtual machines, escalating complex engineering issues to the UK platform team where appropriate.
- Perform routine administration, maintenance, and approved changes across Windows Server 2022–2025 environments.
- Support Active Directory, Group Policy, DNS, certificate services, and Entra ID integration.
- Manage server patching, security remediation, capacity, and operational lifecycle activities.
- Monitor and troubleshoot server backups, supporting recovery testing and disaster recovery readiness.
- Support VMware ESXi clusters, virtual machines, storage connectivity, and related infrastructure.
- Use Splunk and other monitoring or SIEM platforms to investigate infrastructure, security, and application issues.
- Support regional components of Citrix DaaS, Azure, Microsoft 365, and Intune services.
- Use PowerShell and existing automation tooling to improve operational efficiency and reduce repetitive tasks.
- Carry out infrastructure checks, operational validation, and post-change monitoring for changes delivered by the UK engineering team.
- Coordinate with application, network, security, and service teams to resolve cross-functional incidents.
- Maintain operational documentation, support procedures, knowledge articles, and infrastructure records.
- Identify recurring problems and work with the engineering team on permanent fixes and service improvements.
- Contribute operational experience and regional requirements to global infrastructure projects.
Benefits
- Competitive benefits package.
- Discretionary performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
