Infrastructure Engineer

TEKsystems • Des Moines, IA

11d • $26 - $26 • Onsite

About The Position

The Infrastructure Engineer provides internal hardware and software support to business partners and advisors. The role handles questions and requests, reviews client data and hardware inventories, supports IT asset management systems, checks hardware warranty status, and submits security requests for website logins. The position also provides face-to-face support and assists business units with advisors’ questions and needs. In-house training on systems and business knowledge is provided, with an estimated training turnaround of four months.

Day-to-day work may include helping roll out new equipment through imaging, software installation, and migrations, or responding to technical questions by phone, email, instant message, or walk-up support. The support team serves roughly 4,000 people across the United States and emphasizes collaboration rather than a tiered helpdesk or escalation model. Maintaining customer service, clear communication, accuracy, and confidentiality is important.

Requirements

• A four-year degree in Management Information Systems (MIS) or Computer Science (CS).
• Relevant internship, professional, or related experience in IT customer service, IT support, or IT troubleshooting.
• Face-to-face support experience.
• Basic planning and organizational skills, time management, and decision-making ability.
• Strong written and verbal communication skills.
• Ability to maintain accuracy and confidentiality.
• Strong problem-solving and big-picture or conceptual skills.
• Ability to work with people at all levels and understand and embrace change.
• Strong customer-service skills, patience, and a team-oriented approach.

Responsibilities

• Answer technical questions from business partners and support advisors’ requests and needs.
• Provide hardware and software support through phone calls, walk-up interactions, email, and instant messaging.
• Assist with equipment rollouts, including imaging, software installation, and migrations.
• Work with IT asset management systems and organize and review hardware inventories.
• Look up warranty status on hardware and review support requests.
• Submit security requests for website logins.
• Collaborate with teammates and business units to resolve support needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level