Infrastructure Engineer

SEI • Upper Providence Township, PA

2d

About The Position

SEI is hiring an Infrastructure Engineer to support IBM System Z hardware and software, provide primary support for mainframe-related issues, manage the lifecycle of the IBM z/OS environment—including third-party software—and support SEI business and technology units. The role works in a large-scale, highly available 24/7 z/OS mainframe environment and requires participation in an after-hours support rotation.

The engineer collaborates with service and development teams to build and support production processes, and works with internal teams on software releases, new products, and ongoing testing. The role also covers backup and recovery, business continuity and disaster recovery, customer implementations and related projects, system architecture and strategy, performance and capacity, and IBM and third-party software maintenance, primarily Broadcom. It includes diagnosing recurring issues and providing root-cause analysis, workarounds, or permanent solutions.

Requirements

• Bachelor of Science or Bachelor of Arts degree in Computer Science or a related field, or equivalent work experience in Information Systems.
• At least 3 years of experience with IBM mainframe technologies, CICS, MQ, SMP/E, and general IBM mainframe systems programming.
• At least 3 years of experience maintaining third-party software packages on IBM mainframes, including Broadcom-CA.
• Project management experience.
• Organizational, problem-solving, and analytical skills.
• Customer service and client management experience.
• Ability to identify and resolve or escalate problems.

Nice To Haves

• Experience in financial services.
• Ability to manage multiple priorities and organize time effectively with a sense of urgency.
• Ability to work with little oversight in day-to-day functions.
• Interest in process improvement, knowledge sharing, and documentation.
• Communication skills for working with groups across technology teams.
• Flexibility to help achieve team project goals.

Responsibilities

• Collaborate with service and development teams to build and support production processes.
• Work with internal teams on software releases, new products, and ongoing testing.
• Manage mainframe backup and recovery processes.
• Participate in business continuity and disaster recovery planning, testing, and execution.
• Provide root-cause analysis, workarounds, and/or permanent solutions for recurring issues.
• Support all stages of customer implementations and related projects.
• Maintain mainframe architecture and strategies to support the performance, availability, and integrity of SEI systems.
• Monitor and improve system performance and capacity utilization to maintain availability and achieve customer SLAs.
• Apply and support IBM software maintenance.
• Apply and support maintenance of third-party software packages on IBM mainframes, primarily Broadcom.
• Provide support for service desk solutions and applications.
• Participate in the after-hours support rotation.

Benefits

• Healthcare, including medical, dental, vision, prescription, wellness, employee assistance program, and flexible spending account options.
• Life and disability insurance, with premiums paid for base coverage.
• 401(k) match.
• Education assistance and tuition reimbursement.
• Commuter benefits.
• Up to 11 paid holidays per year.
• 21 days of paid time off per year, prorated for new hires, with accrual increasing over time.
• Paid parental leave.
• Back-up childcare arrangements.
• Paid volunteer days.
• Discounted stock purchase plan.
• Investment options.
• Access to employee networks.
• Support for physical and mental well-being.
• Support for working parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level