Infrastructure Engineer

Sofini Solutions•Sioux Falls, SD

29d•Remote

About The Position

SONIFI is known around the world as the best guest technology provider in hospitality, and it’s all because of the people behind the technology. For more than 45 years, SONIFI has been where employees thrive on collaboration and curiosity, helping hotels solve challenges with patented innovations that shape technology experiences for staff, guests, and the best companies in the industry. For the next step in your career, it’s time to set a new standard with SONIFI. Bring your technical expertise together with customer consultation and implementation to help design solutions that work in real-world hospitality environments. We’re looking for a home-based Infrastructure Engineer who will work closely with Sales, Product, Engineering, and Implementation teams to provide technical expertise to both SONIFI’s Sales teams and customers. You’ll use customer interactions and technical knowledge to influence implementation opportunities, delivery systems, and incremental sales and revenue opportunities while helping bridge technical communication between Sales, Implementations, and customers.

Requirements

Bachelor’s degree in Business or a related field and two years of related experience; an associate’s degree in Business or a related field plus four years of related experience; or six years of related experience.
A minimum of four years of related enterprise technology implementation project management experience is required.
Knowledge of IP and RF technologies and networking principles, with the ability to understand complex technical system interactions.
Familiarity with systems commonly found in hotel environments, including Property Management Systems, Guest WiFi, Guest Room Entertainment, and other property technologies, is required.
Strong critical-thinking and problem-solving skills, attention to detail, and adherence to timelines, with the ability to independently analyze complex technical and business needs, identify issues, recommend solutions, and manage priorities effectively.
Excellent written and verbal communication and customer relationship skills.
You should be a natural relationship builder who demonstrates integrity, reliability, and maturity and can work effectively with SONIFI employees, customers, and third-party personnel at all levels.
Strong organizational and time-management skills with the ability to work both independently and collaboratively within teams.
You’ll need to be self-motivated, thrive in a results-driven environment, and bring a high-energy, can-do approach with a willingness to do what it takes to get the job done.
Experience using project management techniques and software applications is required.
Experience with Microsoft Word, Excel, Outlook, and PowerPoint is required.
The position operates with significant independence and makes daily decisions without direct supervision.
You’ll define the scope of tasks associated with specific projects, establish priorities, develop strategies, and implement solutions according to deadlines and requests from corporate management.

Nice To Haves

Hospitality technology experience is preferred.
Prior experience managing simultaneous projects is preferred.
A general understanding of interactive media systems and/or IP systems is also preferred.
Experience with Salesforce and NetSuite is preferred.

Responsibilities

Combine customer-facing consultation, technical expertise, and an understanding of implementation processes to develop solutions for challenging technical sales opportunities, unique customer environments, and the successful implementation of SONIFI solutions.
Support SONIFI Sales and Implementation activities from a technical perspective by conducting site surveys and survey assessments at customer locations, evaluating site-specific environments, and helping determine the optimal delivery and support approach for SONIFI solutions.
Identify and present key technical value propositions to customers and, in partnership with Sales and Sales Engineering, translate those technical capabilities into ancillary sales opportunities where appropriate.
Educate current and prospective customers on how SONIFI solutions function and represent SONIFI through written communication, phone conversations, and public presentations.
Address customer technical questions and participate in the development of Scope of Work documents and requirements.
Provide guidance and recommendations regarding technology selection, networking requirements, cabling infrastructure, and compatibility between SONIFI products and property technology specifications.
Support Operations by bridging communication between Sales and Implementation teams around technical requirements for system implementations, coordinating the resolution of unique customer issues as needed, and providing technical skills and knowledge across Operations.
Collaborate with Engineering, Training, Technical Writing, and other internal departments to support knowledge transfer, discuss technologies, document solutions, and strengthen SONIFI’s ability to successfully implement and support its technology.
Independently analyze complex and unique technical or business issues that could prevent projects or tasks from being completed within desired timelines.
Apply technical experience and expertise to recommend and implement solutions, set priorities, define project-specific tasks, and develop strategies while communicating risks, issues, and recommendations to appropriate stakeholders.
Remain current on emerging technologies through professional groups, internal and external training, independent research, study, and other available resources.
Serve as a champion of learning, process improvement, and project management within the team while providing mentorship, work direction, training, and task management to associated team members without direct supervisory responsibility.