Infrastructure Engineer
About The Position
The National Association of REALTORS® (NAR) seeks an Infrastructure Engineer to support, secure, and modernize enterprise infrastructure across Microsoft Azure, data center, server, identity, network, wireless, backup, and Microsoft 365 environments. The role maintains system availability, performance, reliability, and security; troubleshoots complex issues; improves automation and disaster recovery readiness; and partners with Infrastructure, Cybersecurity, Application, and business teams. Cybersecurity defines and approves security policy, while this position implements, operates, and maintains approved controls. The engineer administers and troubleshoots Azure and hybrid services, Windows and Linux servers, identity services, databases, virtualization, network and wireless platforms, security tools, and backup and recovery systems. The role also automates recurring work, monitors infrastructure health, supports projects and migrations, maintains technical documentation, and provides Tier 2 and Tier 3 support. The position is hybrid, with on-site presence at NAR’s DC office three days per week, and includes participation in a scheduled on-call rotation and approved evening or weekend maintenance windows. Occasional travel of up to 5% and occasional handling of data center hardware are required.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- Five or more years of experience as a Systems Engineer or Infrastructure Engineer, or in a similar enterprise infrastructure role.
- Strong knowledge of Azure, Windows and Linux servers, Active Directory, Group Policy, DNS, DHCP, SQL databases, Microsoft server technologies, and enterprise infrastructure operations.
- Hands-on knowledge of TCP/IP, routing, VLANs, firewall administration, enterprise security principles, PowerShell automation, and monitoring and alerting platforms.
- Experience administering secure web gateway, zero-trust access, or similar security platforms.
- Strong problem-solving, organizational, documentation, collaboration, vendor-management, and communication skills.
- Ability to work on site at NAR’s DC office three days per week.
- Ability to participate in a scheduled on-call rotation and approved evening or weekend maintenance windows.
- Ability to travel up to 5% for business, training, or project-related activities.
- Ability to occasionally lift and handle data center hardware and equipment.
Nice To Haves
- Experience with Nutanix Acropolis, Microsoft Azure administration, hybrid cloud connectivity, Commvault, Palo Alto Networks, Arista or Cisco switching, and Aruba wireless infrastructure.
- Experience with infrastructure migrations, network vendor consolidation, platform migrations, or multi-vendor-to-standardized-platform transitions.
- Relevant certifications such as Microsoft Azure Administrator (AZ-104), Zscaler Certified Administrator, Commvault, Palo Alto PCNSA/PCNSE, Cisco CCNA, or Aruba credentials.
Responsibilities
- Administer and troubleshoot Microsoft Azure, Windows and Linux servers, Active Directory, Entra ID/Azure AD, DNS, DHCP, Group Policy, SQL databases, Microsoft 365 integrations, and related hybrid services.
- Manage Nutanix Acropolis provisioning, capacity, and performance.
- Perform server patching, operating system upgrades, and security updates through scheduled change controls and defined patching service levels.
- Implement approved security baselines, vulnerability remediation, access controls, endpoint hardening, and incident-response support in coordination with Cybersecurity.
- Administer secure web gateways, zero-trust access, endpoint security, or other enterprise security platforms.
- Configure and troubleshoot Palo Alto firewalls, NAT, threat-prevention features, Arista and Cisco switches, VLANs, routing, spanning tree, port security, QoS, firmware, and Aruba wireless controllers, access points, SSIDs, guest access, and RF performance.
- Manage Commvault backup scheduling and monitoring, disaster recovery planning, recovery testing, and restoration activities.
- Maintain and continuously improve disaster recovery readiness to recover critical systems within defined recovery objectives.
- Identify and remediate system, network, security, performance, and capacity issues proactively.
- Automate recurring tasks with PowerShell and infrastructure-as-code tools such as Bicep or Terraform.
- Review alerts, monitor infrastructure health and performance trends, establish operational baselines, and improve service reliability.
- Support infrastructure projects, migrations, upgrades, cloud adoption, network vendor consolidation, and platform standardization from planning through implementation.
- Maintain procedures, diagrams, inventories, and technical standards.
- Provide Tier 2 and Tier 3 support, work with outside vendors, communicate technical concepts to nontechnical stakeholders, and participate in the on-call rotation.
- Attend the DC office three days per week and participate in approved evening or weekend maintenance windows.
- Travel up to 5% for business, training, or project-related activities and occasionally lift or handle data center hardware and equipment.
Benefits
- Health, dental, and vision insurance.
- Competitive benefits and perks.
- Flexible work options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
