Infrastructure Engineer II - Branch Workplace Tech

JPMorgan Chase & Co. • Westerville, OH

4d

About The Position

As an Infrastructure Engineer II at JPMorganChase within the Consumer and Community Banking Branch workplace technology product area, you develop knowledge of software, applications, and technical processes in infrastructure engineering. You begin applying proficiency in a single application, hardware device, or technical methodology. The position involves completing infrastructure assignments within defined scopes and documented parameters, with some guidance, while considering effects on upstream and downstream systems. You will test infrastructure performance, verify requirements, and collect and analyze monitoring data in test and production environments. Enterprise-authorized AI capabilities are used to support infrastructure analysis and documentation, with outputs validated and data handled according to sensitivity and security requirements. Issues are escalated to appropriate leadership.

Requirements

• Formal training or certification in infrastructure engineering concepts and 2+ years of applied experience.
• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments.
• Working knowledge of enterprise-authorized AI capabilities for infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before use, escalate when uncertain, and follow security and data-handling expectations.
• General knowledge of one specific infrastructure technology and moderate proficiency in relevant scripting languages.
• Experience with cloud technologies, including the ability to operate in and migrate across public and private clouds.
• Basic technical knowledge across additional technical domains, including basic data fluency and automation knowledge.

Nice To Haves

• Proficiency with Windows OS, physical, virtual, and container environments, PowerShell scripting, configuration, and monitoring.
• Proficiency with mobile devices, platforms, and technologies.
• Experience with branch banking business.
• Ability to quickly learn and explore automation opportunities across stages of the Branch pilot change validation or certification lifecycle using AI.
• Intermediate proficiency with SRE tools such as Splunk and Dynatrace.
• Ability to apply SRE skills to capture KPI metrics and provide engineering insights into complex performance issues.
• Ability to collaborate with cross-functional teams and communicate effectively and in a timely manner.

Responsibilities

• Apply technical knowledge to infrastructure assignments with a defined scope.
• Test infrastructure performance, verify requirements, and collect and analyze monitoring data in test and production through completion.
• Use enterprise-authorized AI capabilities to accelerate infrastructure analysis and documentation, validate outputs, and handle data according to sensitivity and security requirements.
• Carry out day-to-day assignments with some guidance and within documented parameters, considering upstream and downstream data, systems, and technical implications.
• Escalate issues to appropriate leadership.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed