Infrastructure Engineer II - Branch Workplace Tech

JPMorganChase • Westerville, OH

4d

About The Position

As an Infrastructure Engineer II in JPMorganChase’s Consumer and Community Banking Branch workplace technology product area, you will develop knowledge of software, applications, and technical processes within infrastructure engineering. You will begin applying proficiency in a specific application, hardware device, or technical methodology. Work is carried out with some guidance and within documented parameters, with consideration for upstream and downstream data, systems, and technical implications. The role applies enterprise-authorized AI capabilities to infrastructure analysis and documentation, with validation of outputs and careful handling of sensitive data.

Requirements

• Formal training or certification in infrastructure engineering concepts and at least 2 years of applied experience.
• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments.
• Working knowledge of enterprise-authorized AI capabilities for infrastructure engineering workflows, including strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before use, escalate when uncertain, and follow security and data-handling expectations.
• General knowledge of one specific infrastructure technology and moderate proficiency in relevant scripting languages.
• Experience with cloud technologies, including the ability to operate in and migrate across public and private clouds.
• Basic technical knowledge across additional technical domains, including basic data fluency and automation knowledge.
• Intermediate proficiency with SRE tools such as Splunk and Dynatrace.
• Ability to learn quickly and explore automation opportunities in Branch pilot change validation or certification.

Nice To Haves

• Proficiency with Windows OS, physical, virtual, and container environments, PowerShell scripting, configuration, and monitoring.
• Proficiency with mobile devices, platforms, and technologies.
• Experience with the branch banking business.
• Ability to apply SRE skills to capture KPI metrics and provide engineering insights into complex performance issues.

Responsibilities

• Apply technical knowledge to assignments with a defined scope.
• Test infrastructure performance and verify that requirements are met.
• Collect and analyze monitoring data in test and production environments through completion.
• Use enterprise-authorized AI capabilities to support infrastructure analysis and documentation, validate outputs, and handle data according to sensitivity and security requirements.
• Carry out day-to-day work assignments with some guidance and within documented parameters.
• Consider upstream and downstream data, systems, and technical implications.
• Escalate issues to appropriate leadership.
• Explore automation opportunities across stages of the Branch pilot change validation or certification lifecycle.
• Collaborate with cross-functional teams and communicate effectively and in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed