Infrastructure Engineer I
About The Position
The Infrastructure Engineer is part of Arrow Electronics’ Global Warehouse Infrastructure Services team. The role implements and improves support for mission-critical hardware and software to ensure the reliability and sustainability of warehouse and Integration Center production networks. This internal customer-facing position calls for strong prioritization, responsiveness, customer service, and written and verbal communication. The engineer builds and maintains positive relationships with internal and external contacts. The role provides local and remote user support and hands-on infrastructure assistance for warehouse and Integration Center production environments, working with other IT teams and vendors as needed.
Requirements
- At least 3 years of experience supporting PC users and IT infrastructure in a multi-location corporate environment.
- Strong knowledge and experience with Windows 11, MS Outlook, MS Office, and iOS and Android ecosystems.
- Strong knowledge of network protocols, including TCP/IP, BGP, and OSPF.
- Experience with Cisco, Juniper, or similar networking equipment.
- Understanding of wireless networking, including Wi-Fi standards, RF principles, and mobile connectivity.
- Experience creating knowledge-base articles from ticket data and end-user support interactions.
- Experience driving innovation, researching complex problems, and delivering proof-of-concept evaluations.
- Experience participating in Disaster Recovery planning and providing on-site support as needed for DR drills.
- Demonstrable ability to establish effective business relationships with customers and facilitate high customer satisfaction.
- Strong Visio and documentation skills.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented, with strong organizational skills.
- Ability to travel in-state when required, up to 20%.
- Ability to stand and/or walk for considerable lengths of time, bend consistently to floor level, and lift up to 50 lbs.
Responsibilities
- Provide on-site infrastructure support for local and remote users.
- Troubleshoot and resolve PC issues.
- Maintain and support industrial and office printers, including label printers, laser printers, and multifunction devices.
- Support mobile device technology, including Zebra tablets and mobile handhelds.
- Coordinate with vendors for repairs and parts replacement.
- Configure and maintain network hardware and software, including routers, switches, and wireless access points.
- Implement and maintain network security protocols.
- Maintain infrastructure documentation, diagrams, and operational procedures.
- Assist with capacity planning and network growth initiatives.
- Provide local, hands-on support to Server, Telecommunications, and Network teams for Integration Center and warehouse production environments.
- Maintain up-to-date asset inventory information.
Benefits
- Medical, dental, and vision insurance
- 401(k) with matching contributions
- Paid time off, including sick leave, holidays, and vacation
- Health Savings Account (HSA) and Health Reimbursement Account (HRA) options
- Growth opportunities
- Tuition reimbursement
- Short-term and long-term disability insurance
- Climate-controlled environment with break room facilities
- Competitive financial compensation and various compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
