Infrastructure Engineer I

ClearEdge•Annapolis Junction, MD

2d•Onsite

About The Position

Join ClearEdge as an Infrastructure Engineer I and support critical DoD technical missions by maintaining a secure, reliable, available, and compliant IT environment. The role combines Windows systems administration, infrastructure maintenance, troubleshooting, and technical support for employees. It is suited to a cleared IT professional with a foundation in Windows and networking who enjoys solving problems and supporting users. The position supports Windows servers and workstations, user accounts, network services, infrastructure systems, and day-to-day end-user technology. It also includes maintaining security controls and documentation, helping with infrastructure upgrades and deployments, and following applicable security and compliance requirements, including relevant NIST and CMMC standards. The role is full-time and onsite, with occasional after-hours maintenance and emergency support.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related technical field.
At least three years of experience in systems administration, IT infrastructure, desktop support, or IT operations.
Active TS/SCI clearance with a polygraph.
CompTIA Security+ certification, or ability to obtain it within 90 days of starting.
Experience administering Windows systems, including Active Directory, Group Policy, user accounts, and file permissions.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity.
Experience troubleshooting hardware, software, operating system, and end-user technical issues.
Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance.
Strong customer service, communication, organization, and problem-solving skills.
Ability to document technical issues, follow established procedures, and manage multiple priorities.
Availability for occasional after-hours support during major updates, maintenance, infrastructure changes, and unplanned outages.
Ability to work full-time onsite.

Nice To Haves

Familiarity with Linux administration and command-line tools.
Experience with virtualization platforms such as VMware, ESXi, or vSphere.
Experience with firewalls, network monitoring, or network security technologies.
Familiarity with network-attached storage, iSCSI, and shared file systems.
Experience supporting macOS devices in an enterprise environment.
Familiarity with endpoint protection and anti-malware platforms.
Experience with telephony systems, printers, and other office technology.
Experience supporting backups, disaster recovery, and infrastructure monitoring.
Additional IT certifications relevant to systems administration, networking, or cybersecurity.

Responsibilities

Administer and maintain Windows servers, workstations, user accounts, Active Directory, Group Policy, DNS, and DHCP.
Provide help desk and desktop support for hardware, software, account access, printing, and connectivity issues.
Troubleshoot network and infrastructure issues involving switches, firewalls, and enterprise connectivity.
Install, configure, update, and maintain computer equipment, operating systems, applications, and peripherals.
Support virtualization platforms, shared drives, file permissions, storage systems, and other corporate IT services.
Maintain security controls, access permissions, endpoint protection, system updates, and backups in accordance with company policies.
Monitor system availability and performance, investigate technical issues, and coordinate escalations when needed.
Maintain accurate records of support requests, system configurations, IT assets, and technical procedures.
Assist with infrastructure upgrades, equipment deployments, onboarding, offboarding, and other IT operational tasks.
Follow applicable security policies and compliance requirements, including relevant NIST and CMMC standards.
Provide occasional after-hours support for maintenance, upgrades, major system updates, and emergency outages or system issues.