INFRASTRUCTURE ENGINEER I (AIRPORT)

City of Amarillo•Cocoa, FL

9d•Onsite

About The Position

The IT Infrastructure Engineer I helps architect, build, monitor, and manage airport IT infrastructure. The role supports mission-critical infrastructure and works to maintain high availability, performance, and security. It supports infrastructure environments and facilities, and may support systems or applications of low to medium complexity with multiple concurrent users. The position works with project teams to understand business needs and may collaborate with engineers on technical requirements. The position is based at the City of Amarillo airport and requires 100% on-site attendance; it is not a remote-work role. The employee works in a fast-paced environment, must adapt to changing goals and priorities while meeting time demands without compromising quality, and must be available for on-call duties as assigned. Employment requires successful completion of a TSA security threat assessment, airport badging and background checks, including a fingerprint-based criminal history records check, and a background check confirming CJIS system access eligibility. Airport access credentials and CJIS eligibility must be maintained throughout employment. Reasonable accommodation is available for individuals with disabilities.

Requirements

Associate degree in Computer Science or a related field, or an equivalent combination of education and/or documented work experience.
Documented minimum of 1–2 years of work experience troubleshooting and repairing technology issues if qualifying through the work-experience pathway.
Solid work experience administering and performance-tuning Microsoft Active Directory and VMware, and supporting network infrastructure and monitoring systems and tools.
Solid knowledge of OSI network and TCP/IP layers.
Valid Texas Driver’s License.
Proven skills in basic management and troubleshooting of Microsoft Windows Server, VMware and VDI, storage systems, backup and recovery, load balancers, firewalls, and data networking components.
Basic knowledge of current Windows Server, including local user/group management, security policy, Task Scheduler, event logs, performance monitoring, Group Policy, PowerShell remoting, and file/share permissions.
Basic knowledge of Active Directory, DNS, OU design and management, AD Site design, Group Policy, AD security, AD certificate services, LDAP, Kerberos, Global Catalog, WINS, DHCP, DFS, FRS, AD troubleshooting and recovery, and AD-related federated setup.
Data networking knowledge, including bridging, switching, routing, routing protocols, the OSI Model, TCP/IP, and Optical Transport.
Written and verbal communication skills, good judgment, high ethical standards, and a strong work ethic.
Ability to interact effectively with employees at all levels of the organization.
Successful completion of a TSA security threat assessment, required airport badging and background checks, fingerprint-based criminal history records check, and a background check confirming CJIS system access eligibility; airport access credential and CJIS eligibility must be maintained throughout employment.

Responsibilities

Maintain, monitor, and support the infrastructure environment and/or facilities.
Support one or more low- to medium-complexity systems or applications, ensuring control, integrity, and accessibility for multiple concurrent users.
Work with project teams to understand business needs and, as needed, with engineers to understand technical requirements.
Perform routine infrastructure maintenance, including backups, patch management, and hot fixes.
Monitor system operating capacity, including disk space, storage, and CPU utilization, as applicable.
Install, configure, and maintain approved system hardware and software components.
Maintain structured cabling, telecommunications systems, WAN, LAN, wireless networks, local Internet, remote access, VPNs, and connectivity protocols.
Monitor hardware and software activities and resource utilization for capacity planning.
Identify problems and optimize performance as needed.
Participate in testing and provide feedback on test results.
Monitor the ticketing queue and respond to service requests or incidents.
Provide Level 1–2 production support and troubleshoot problems by analyzing root causes and evaluating options.
Recommend problem-resolution procedures and controls, or create temporary solutions until permanent solutions can be implemented.
Adhere to policies, procedures, and standards.
Document new or modified functions, modules, and test activities and results according to specified guidelines.
Coordinate installation and maintenance work with outside vendors as needed.
Perform other job-related duties as assigned.
Be available for on-call duties as assigned.