Infrastructure Engineer I

ClearEdge•Annapolis Junction, MD

9d•$97,101 - $138,597•Onsite

About The Position

Support and maintain ClearEdge’s secure IT environment, ensuring systems, networks, and user services remain reliable, available, and compliant with security requirements. The role involves hands-on systems administration, troubleshooting hardware and software issues, assisting employees with technical support, and maintaining infrastructure that supports daily operations. It is intended for a cleared IT professional with a foundation in Windows and networking who enjoys solving problems, supporting users, and maintaining a secure technology environment. The position is full-time and onsite. It includes occasional after-hours maintenance, upgrades, major system updates, and emergency support during unplanned outages or system issues.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related technical field.
Minimum of three years of experience in systems administration, IT infrastructure, desktop support, or IT operations.
Active TS/SCI clearance with a polygraph.
CompTIA Security+ certification, or ability to obtain it within 90 days of starting.
Experience administering Windows systems, including Active Directory, Group Policy, user accounts, and file permissions.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity.
Experience troubleshooting hardware, software, operating system, and end-user technical issues.
Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance.
Strong customer service, communication, organization, and problem-solving skills.
Ability to document technical issues, follow established procedures, and manage multiple priorities.
Availability for occasional after-hours support during major system updates, maintenance, infrastructure changes, and emergency system issues.
Ability to work full-time onsite.

Nice To Haves

Familiarity with Linux administration and command-line tools.
Experience with virtualization platforms such as VMware, ESXi, or vSphere.
Experience with firewalls, network monitoring, or network security technologies.
Familiarity with network-attached storage, iSCSI, and shared file systems.
Experience supporting macOS devices in an enterprise environment.
Familiarity with endpoint protection and anti-malware platforms.
Experience with telephony systems, printers, and other office technology.
Experience supporting backups, disaster recovery, and infrastructure monitoring.
Additional IT certifications relevant to systems administration, networking, or cybersecurity.

Responsibilities

Administer and maintain Windows servers, workstations, user accounts, Active Directory, Group Policy, DNS, and DHCP.
Provide help desk and desktop support for hardware, software, account access, printing, and connectivity issues.
Troubleshoot network and infrastructure issues involving switches, firewalls, and enterprise connectivity.
Install, configure, update, and maintain computer equipment, operating systems, applications, and peripherals.
Support virtualization platforms, shared drives, file permissions, storage systems, and other corporate IT services.
Maintain security controls, access permissions, endpoint protection, system updates, and backups in accordance with company policies.
Monitor system availability and performance, investigate technical issues, and coordinate escalations when needed.
Maintain accurate records of support requests, system configurations, IT assets, and technical procedures.
Assist with infrastructure upgrades, equipment deployments, onboarding, offboarding, and other IT operational tasks.
Follow applicable security policies and compliance requirements, including relevant NIST and CMMC standards.
Provide occasional after-hours support for maintenance, upgrades, major system updates, and emergency support during unplanned outages or system issues.