Infrastructure Engineer 4

Hyland

13d•Remote

About The Position

The Senior Infrastructure Engineer on Hyland’s Cloud Team leads the design, build, and implementation of complex systems and solutions that power the company’s IT infrastructure. The role serves as an escalation point for high-complexity issues, drives security improvements, promotes disaster recovery readiness, and mentors infrastructure team members. The position involves work across enterprise infrastructure, including servers, systems, network equipment, and configurations. The engineer leads complex infrastructure projects, resolves escalated outages, strengthens system reliability, safeguards data, and develops documentation and processes. They also design and implement backup and disaster recovery solutions, lead recovery testing, advise stakeholders, and contribute to team development and infrastructure efficiency.

Requirements

Significant experience as an Infrastructure Engineer, including expertise in Microsoft Windows network environments and strong systems administration knowledge.
Proficiency with Microsoft Windows or macOS and Microsoft Office.
Significant experience with public cloud solutions, virtualization technologies, and server operating systems.
Demonstrated ability to independently lead and deliver large-scale, complex infrastructure projects.
Significant hands-on experience with Citrix, NetApp, and Linux in enterprise production environments, including resolving complex or escalated issues and outages.
Excellent oral and written communication skills and a professional demeanor.
Strong data-gathering, interviewing, analytical, and problem-solving skills; customer service orientation and exceptional attention to detail.
Excellent leadership, sound judgment, and business and technology acumen.
Demonstrated ability to mentor, coach, and provide timely feedback to team members, including guidance and support for developing infrastructure professionals.

Nice To Haves

Experience designing and implementing backup and disaster recovery solutions, and leading recovery-plan testing and execution.
Experience participating in and driving server and environment audits for compliance with standards, policies, and configuration guidelines, and identifying and implementing audit automation.
Ability to advise stakeholders and leadership using deep expertise and best-practice knowledge across complex infrastructure environments.
Experience developing and enforcing enterprise-scale documentation standards for server, network, and configuration management practices.
Bachelor's degree or an equivalent combination of education and experience sufficient to perform the role's principal duties.
A proven track record of succeeding in fast-paced, deadline-driven environments.

Responsibilities

Recommend and lead projects to design, build, and implement complex technology platforms and solutions, including enterprise-wide server and system installations, upgrades, and modernization.
Troubleshoot and resolve complex or escalated issues and outages; conduct problem-solving, root-cause, and post-mortem analyses to improve processes and system reliability.
Safeguard the security, integrity, and confidentiality of supported systems and data, and lead improvements to maintain a high security posture.
Gather solution requirements; identify, predict, interpret, and evaluate system needs; develop documentation standards and document server, network equipment, and configuration processes and requirements.
Design and implement backup and disaster recovery solutions, lead testing and execution of recovery plans, and identify improvements that support business continuity.
Advise stakeholders and act as an innovative thought leader on infrastructure matters.
Mentor, coach, and develop team members; share knowledge, coach on best practices, support audit automation, and recommend infrastructure efficiency improvements.