Information Technology Specialist (INET)

Patent and Trademark Office•Alexandria, VA

1d•Onsite

About The Position

This position is within the USPTO-DCTA Information Resources and Desktop Support Division (IRDS) and plans and manages Trademark intranet SharePoint programs. The specialist provides technical advice to Trademark users on advanced technology and the integration and implementation of automated information systems, serving as a SharePoint subject matter expert. The role develops and deploys improvements and operational efficiencies through the design and creation of Trademark SharePoint sites. The position assesses new SharePoint technology for feasibility and impact, plans technology development using out-of-the-box enhancements and other improvements, and supports developers with coding languages such as Java, JavaScript, and HTML. It manages user accounts and permissions, investigates and resolves reported problems, and plans, designs, tests, implements, and manages SharePoint intranet activities. The specialist also supports Microsoft Office SharePoint server and services installation, configuration, and ongoing administration, and liaises with the Office of Chief Communications Officer and the Office of the Chief Information Officer on development, implementation, and maintenance of the Trademark SharePoint site. The physical worksite is the USPTO campus in Alexandria, Virginia. On-site presence is required for functions performed in person. Situational telework may be available under agency policy and business-unit discretion; the agency currently allows 52 hours of telework per leave year.

Requirements

Be a United States citizen or national.
Demonstrate job-related competencies in the resume and application responses.
Meet the definition of specialized experience, including one year (52 weeks) equivalent to GS-13 in the Federal service; the next lower grade level is GS-12.
Specialized experience includes serving as a collaboration-tool subject matter expert in a fast-paced, professional, legally based organization.
Specialized experience includes guiding higher-graded leaders and managers in designing and implementing web-based tools for information sharing, lessons learned, and cross-organizational communication.
Specialized experience includes administering SharePoint and creating, applying, communicating, and enforcing organizational business rules and operating procedures.
Specialized experience includes reviewing and analyzing emerging technology for user requirements and cost benefits.
Pass a background investigation and fingerprint check.
Meet time-in-grade/band requirements by the announcement closing date, unless an applicable exception applies.
Meet all qualification and eligibility requirements by the announcement closing date.
Register for Selective Service if applicable.
Complete a one-year probationary period if required after selection.

Responsibilities

Plan and manage Trademark intranet SharePoint programs.
Provide technical advice to Trademark users on advanced technology and the integration and implementation of automated information systems.
Serve as a SharePoint specialist and subject matter expert.
Develop and deploy improvements and operational efficiencies through the design and creation of Trademark SharePoint sites.
Assess new SharePoint technology for implementation and integration feasibility and evaluate its impact.
Plan and manage technology development using SharePoint out-of-the-box enhancements, improvements, and widgets.
Support developers with coding languages such as Java, JavaScript, and HTML.
Manage SharePoint user accounts and permissions, including creating permission structures, addressing permission inheritance issues, granting or revoking access, and analyzing errors.
Investigate, diagnose, and resolve problems reported by customers.
Plan, design, test, implement, and manage SharePoint intranet activities.
Support installation, configuration, and administration of Microsoft Office SharePoint servers and SharePoint services applications.
Provide day-to-day administration and support for Microsoft SharePoint services in intranet environments.
Serve as liaison with the Office of Chief Communications Officer and the Office of the Chief Information Officer for development, implementation, and maintenance of the Trademark SharePoint site.