Information Technology Specialist (INET)

Federal Emergency Management Agency•Emmitsburg, MD

10d

About The Position

The Information Technology Specialist serves in FEMA’s Resilience, National Preparedness Directorate, National Disaster & Emergency Management University. The role performs Web Manager duties, including technical consultation; implementing and maintaining content, quality, and style in accordance with industry and agency standards; developing new functionality; managing database systems and communications technologies; maintaining security; and assisting with user instruction, education, and support. The specialist also advises programmers and analysts on developing, testing, and implementing new or modified programs related to web technologies, and reviews web-related IT infrastructure upgrades and makes recommendations. FEMA employees have regular and recurring emergency management responsibilities. This position is subject to recall at any time for emergency operations, which may involve irregular hours, work away from the official duty station, and duties beyond the regular position description. Deployment travel may be extensive, with little advance notice, and may involve extended assignments or relocation to physically austere and operationally challenging sites. If selected, the employee must attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding; FEMA covers travel expenses.

Requirements

Must be a U.S. citizen.
Must successfully pass and maintain a Public Trust/High background investigation; this may include a credit check.
Must meet applicable time-in-grade requirements if a current federal employee.
Must be able to obtain and maintain a Government credit card.
Must be able to deploy with little or no advance notice anywhere in the United States and its territories for an extended period.
Must demonstrate IT-related experience in attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
At the GS-11 level, must have one year of specialized experience equivalent to at least GS-09 demonstrating reliability of web-based and SharePoint applications; stakeholder coordination to exchange information and resolve issues; software installation and configuration; and system performance monitoring and documentation maintenance. Alternatively, qualifying education or a combination of education and experience may be used.
At the GS-12 level, must have one year of specialized experience equivalent to at least GS-11 demonstrating management and enhancement of web-based and SharePoint applications; stakeholder coordination to resolve technical issues; software installation and configuration for system reliability and security compliance; and system performance monitoring with feedback on system documentation.
Must attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding if selected.
Selective Service registration is required where applicable.

Responsibilities

Perform Web Manager duties, including technical consultation and total quality management of web content, quality, and style.
Ensure adherence to industry and agency standards for web technologies.
Develop new web functionality and support database management systems and communications technologies.
Maintain web security and assist users through instruction, education, and support.
Consult with programmers and analysts on the development, testing, and implementation of new or modified web-related programs.
Review web-related information technology infrastructure upgrades and make recommendations.
Respond to emergency management recalls and deployments, which may require irregular hours, travel, extended assignments, or work away from the official duty station.