Information Technology Specialist

Shaw Services Company•Denver, CO

4d•Hybrid

About The Position

The IT Specialist supports Shaw Construction's technology infrastructure across office and jobsite locations in Colorado, Wyoming, and Utah, serving approximately 250 end users. This role is the frontline for Help Desk support, jobsite IT mobilization, and equipment lifecycle management. The IT Specialist partners closely with the IT Manager to maintain a secure, functional, and well-documented technology environment.

Requirements

Minimum 1 year of end-user IT support experience required
Active Directory
Windows OS (current versions)
Remote Desktop Services
Office 365
Azure
Dell KACE Help Desk and Imaging
Amazon Web Services (AWS)
Basic networking: switches, routers, VLANs
Mobile device management: Apple iOS, Android
Cloud computing concepts and administration
Strong customer service orientation and professional communication skills
Self-motivated with excellent organizational and time management abilities
Effective troubleshooting and analytical thinking
Ability to work independently and collaboratively across teams
Adaptable in fast-paced, multi-site construction environment

Nice To Haves

Bachelor's degree in Computer Information Systems or a related field preferred; equivalent experience considered.
2-3 years preferred experience.
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certifications (any applicable)

Responsibilities

Serve as the primary point of contact for tier-one end-user support requests, resolving issues directly or escalating to the IT Manager in a timely manner.
Maintain the Help Desk issue classification system to enable effective tracking, prioritization, and root-cause analysis for long-term infrastructure planning.
Coordinate and execute IT resource setup at jobsite locations, including trailer wiring, routers, switches, and multi-function imaging peripherals.
Manage turn-up and shut-down of jobsite communications services with external providers.
Conduct on-site visits as needed to resolve issues that cannot be addressed remotely.
Recover and prepare IT equipment post-project for future deployments.
Maintain an organized IT equipment lab and accurate inventory records in line with lifecycle policy and technical standards.
Configure, update, redeploy, and retire computers per standard specifications.
Monitor equipment performance and flag units requiring replacement or attention.
Manage the full lifecycle of mobile and smart devices (acquisition, deployment, maintenance, recovery).
Provide support for imaging peripherals (printers, scanners, copiers).
Manage IT asset disposal at end of life under IT Manager direction.
Maintain common area technology equipment in good working order.
Other duties as assigned.