Information Technology Specialist

Air Combat Command•Tyndall AFB, FL

24d

About The Position

This Non-appropriated Fund (NAF) position is assigned to the Information Technology Office. The specialist assists the Force Support Squadron computer specialist with data automation systems and communication hardware and software applications used within the squadron. The position supports configuration management, hardware and software maintenance, and functional user support, including planning, coordinating, and installing application software and hardware for Data Automation Systems. The role provides customer support, network services, operating systems support, policy and planning, security, systems administration, and systems analysis. It installs, tests, troubleshoots, maintains, and repairs operating systems and software configurations for FSS network infrastructure devices, including routers, switches, firewalls, and intrusion detection and prevention systems. The specialist monitors network connections using network management tools and processes and helps maintain network management platforms. The specialist analyzes system problems and develops or recommends corrective actions, provides technical assistance for the FSS.NET LAN, and supports customers to promote proper equipment and program use and avoid undue interruptions to IT services. The role interfaces with customers, provides expertise with desktop applications and software, takes hands-on corrective action or submits trouble tickets through the Enterprise Service Desk (ESD) Automated System, and acts as a liaison between FSS customers and the ESD as needed. It also assists with compiling information for risk analysis, accreditation, and certification packages in accordance with agency requirements and timeframes. Additional duties may include Information Assurance Officer (IAO), Cyberspace Infrastructure Planning System (CIPS), Client Support Technician (CST), Information Technology Equipment Custodian (ITEC), maintaining Payment Card Industry (PCI) standards, or serving as an alternate for these duties. This is a position of trust. The employee may be required to work outside normal duty hours in an on-call status, including evenings, weekends, and/or holidays.

Requirements

Complete a background investigation with favorable results.
Possess and maintain a DoD-approved Information Assurance baseline certification, or complete the required training and certification within six months of appointment.
Have knowledge of and experience with fundamental IT network architecture, topology, and protocols used to install and administer network services.
Have experience configuring, installing, and maintaining network switches, routers, firewalls, and servers.
Communicate clearly when providing technical support to users, including explaining IT-related processes effectively in oral and written forms.
Be physically able to lift and carry equipment weighing up to 40 pounds.
Have a valid driver's license and be able to operate a vehicle safely.
Meet the position's experience requirements; education substitution for experience is not allowed.
Meet applicable eligibility and background requirements. Applicants must provide proof of claimed preference or priority eligibility by the application closing date when applicable.
U.S. citizens and non-U.S. nationals must meet the stated U.S. Territory residency requirement or provide a signed memorandum indicating the installation's decision on that requirement.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Use direct deposit and satisfactorily complete an E-Verify check.
Satisfactorily meet pre-employment requirements before Entrance on Duty; a probationary period may be required.

Responsibilities

Assist the Force Support Squadron computer specialist with data automation systems and communication hardware and software applications.
Support configuration management, hardware and software maintenance, and functional user support.
Plan, coordinate, and install applications software and hardware for Data Automation Systems.
Provide customer support, network services, operating systems support, policy and planning, security, systems administration, and systems analysis.
Install, test, troubleshoot, maintain, and repair operating systems and software configurations for FSS network infrastructure devices, including routers, switches, firewalls, and intrusion detection and prevention systems.
Use network management tools and processes to ensure network connections are online and active, and help maintain network management platforms.
Analyze system problems and develop or recommend corrective actions.
Provide technical assistance for the FSS.NET LAN and ongoing technical support to customers.
Interface with customers to support efficient operations and proper functional use of equipment and programs.
Provide technical expertise and assistance with desktop applications and software, including hands-on corrective action or submission of trouble tickets through the ESD Automated System.
Act as a liaison between FSS customers and the Enterprise Service Desk as needed.
Assist in compiling information for risk analysis, accreditation, and certification packages in accordance with agency requirements and timeframes.
Perform additional duties that may include IAO, CIPS, CST, ITEC, maintaining PCI standards, or serving as an alternate for these duties.
Work outside normal duty hours in an on-call status when required, potentially including evenings, weekends, and holidays.