Information Technology Specialist (On Site)

QUESTEQ INC•Bethel Park, PA

14d•$35,000 - $40,000•Onsite

About The Position

Questeq is hiring an on-site Information Technology Specialist to join the team at Peters Township School District. The role provides support to customers by identifying and resolving software and hardware problems involving desktop and laptop computers, mobile devices, and printers used throughout the educational institution. It includes setting up, configuring, maintaining, and troubleshooting workstations, as well as resolving help desk tickets and supporting the district’s technologies.

Requirements

Experience providing computer and network support.
Experience with PC security administration and updates.
Active Directory experience.
Mobile device experience.
Microsoft and iOS experience.
Proven experience with desktop methodologies and best practices.
Exceptional written and oral communication skills.
Extensive troubleshooting skills.
Ability to work well in a demanding, fast-paced environment.
Excellent interpersonal skills for internal and external communications.
Required clearances: Act 151 Child Abuse History Clearance; Act 34 Pennsylvania State Criminal History Clearance; Act 114 Federal Criminal History Clearance; Act 168 Required Employment History Review; and Act 24 Arrest/Criminal Conviction Report.

Nice To Haves

Associate degree in a technically related field preferred.

Responsibilities

Set up new computers, including imaging, software installation, hardware upgrades, and troubleshooting.
Apply desktop updates and configuration modifications.
Identify and resolve problems, with a focus on help desk ticket resolution.
Develop desktop strategies and configuration alternatives to meet customer needs.
Create, deploy, and maintain standard workstation images for desktops and laptops.
Architect and implement desktop patch distribution management.
Ensure workstation operating systems have the latest security updates and service packs, and manage BIOS and driver maintenance.
Maintain application groups and work with Active Directory group policies.
Provide ongoing hardware and software support for all technologies.
Address help desk tickets efficiently and in a timely manner.
Troubleshoot and resolve technology failures, documenting required changes.
Manage multiple priorities, including tickets, projects, and other assigned tasks.
Keep current with technology trends and changes related to the position.
Interact with customers by telephone and in person.