Information Technology Specialist (On Site)

QUESTEQ INC•Manchester, PA

7d•$40,000 - $44,000•Onsite

About The Position

Questeq is hiring an on-site Information Technology Specialist to join its team at Northeastern School District in York, Pennsylvania. The role supports customers by identifying and resolving software and hardware problems involving desktop and laptop computers, mobile devices, and printers used throughout the educational institution. The specialist also provides ongoing hardware and software support across technologies, handles help desk tickets, documents troubleshooting changes, and manages multiple priorities while keeping current with relevant technology trends. The position includes setting up computers through imaging, software installation, hardware upgrades, and troubleshooting; applying desktop updates and configuration changes; and developing and maintaining standard workstation images. It also involves desktop patch distribution management, maintaining operating-system security updates, service packs, BIOS, and drivers, and working with Active Directory group policies and application groups. The position is full-time and on site, with a day shift and negligible travel. The listed salary range is $40,000–$44,000. Required clearances include Pennsylvania Act 151, Act 34, Act 114, Act 168, and Act 24 clearances or reviews.

Requirements

Experience providing computer and network support.
Experience with PC security administration and updates.
Active Directory experience.
Mobile device experience.
Microsoft and iOS experience.
Extensive troubleshooting skills.
Exceptional written and oral communication skills.
Ability to work well in a demanding, fast-paced environment.
Excellent interpersonal skills for internal and external communications.
Required clearances: Act 151 Child Abuse History Clearance; Act 34 Pennsylvania State Criminal History Clearance; Act 114 Federal Criminal History Clearance; Act 168 Required Employment History Review; and Act 24 Arrest/Criminal Conviction Report.

Nice To Haves

Associate degree in a technically related field preferred.
Proven experience in desktop methodologies and best practices.

Responsibilities

Set up new computers, including imaging, software installation, hardware upgrades, and troubleshooting.
Apply desktop updates and configuration modifications.
Identify and resolve problems, focusing on help desk ticket resolution.
Develop desktop strategies and configuration alternatives to meet customer needs.
Create, deploy, and maintain standard workstation images for desktops and laptops.
Architect and implement desktop patch distribution management.
Ensure workstation operating systems have current Microsoft and non-Microsoft security updates and service packs; manage BIOS and driver maintenance.
Understand Active Directory group policies and maintain application groups.
Provide ongoing hardware and software support for technologies used in the educational institution.
Address help desk tickets efficiently and in a timely manner.
Troubleshoot and resolve technology failures and document required changes.
Manage multiple priorities, including tickets, projects, and other assigned tasks.
Keep current with technology trends and changes related to the position.
Interact with customers by telephone and in person.