Information Technology Specialist- Networking

WEOKIE Federal Credit Union•Oklahoma City, OK

13d

About The Position

The Information Technology Specialist is responsible for installing, testing, maintaining, and supporting company-provided computer hardware, software, peripherals, and systems. The role includes patch management, asset inventory, security and monitoring, phone-system support, and responding to IT tickets and calls from internal employees. The networking emphasis includes managing network hardware and services such as Cisco routers and wireless devices, Ethernet switches, firewalls, DNS/DHCP, and telephone infrastructure. The position supports IT systems and users across all sites, including LAN/WAN connectivity, network and systems administration, cloud-based telephony and Call Center infrastructure, and assistance with the core banking platform. It provisions and maintains network-related devices and systems, evaluates network performance and capacity, supports security and patching processes, and contributes to IT projects, procurement, vendor coordination, and end-user issue resolution. The employee must participate in an on-call rotation on weekends and evenings for system infrastructure issues. The role requires a bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience; networking and cloud VoIP knowledge; Cisco command language experience; and a CCNA certification. A valid driver’s license and ability to operate a motor vehicle are also required. The work environment is usually moderately noisy, with no substantial exposure to adverse environmental conditions. The role involves frequent standing, walking, sitting, use of hands, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing; occasional lifting or moving of up to 50 pounds is required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Experience with and strong understanding of LAN, WAN, VPN, and wireless networks.
Knowledge of deploying, operating, and maintaining cloud-based VoIP.
Experience with Cisco Command Language.
Experience working in a team-oriented, collaborative environment.
Cisco CCNA certification.
Ability to configure and install personal computer systems and peripherals and manage system vulnerability remediation.
Knowledge of data backup and archival.
Experience with Microsoft systems, Cisco switches and routers, network printers, MS Exchange/MS Outlook, and Microsoft Server.
Strong time-management skills in technical environments and project management.
Valid driver’s license and ability to operate a motor vehicle.
Ability to participate in an on-call rotation on weekends and evenings.
Ability to meet the stated physical demands, including occasional lifting or moving of up to 50 pounds.
Behavioral competencies include dependability, integrity, confidentiality, member focus, job knowledge, sound judgment, productivity, quality, and interpersonal skills.

Nice To Haves

A+ certification.
Network+ certification.
Security+ certification.
Patch management experience.

Responsibilities

Install, test, maintain, and support company-provided computer hardware, software, peripherals, and systems.
Provide day-to-day support for IT systems, resolve problems, and provide PC hardware and software support to users at all sites.
Support LAN/WAN connectivity and other communications issues, and carry out activities on approved projects.
Provision, install, configure, operate, and maintain network and network-related devices and infrastructure.
Ensure hardware, operating systems, software systems, and related procedures meet organizational requirements.
Manage the cloud-based telephone system, including Call Center infrastructure.
Evaluate network performance and capacity to ensure business needs are met.
Assist in supporting the core banking platform.
Perform physical and virtual network and systems administration.
Perform system patch management and administer asset monitoring, security, and inventory tools and processes.
Serve as project leader or coordinator for assigned IT projects.
Facilitate procurement and repair of network, PC, and peripheral products, and manage vendor relationships.
Work with vendors to troubleshoot issues and maintain IT infrastructure.
Work with the IT team to provide end-user support, resolve issues, and meet team and organizational objectives.
Contribute to and maintain network security and standards.
Analyze, recommend, and evaluate hardware, software, and communications products to enhance business functionality.
Participate in an on-call rotation on weekends and evenings to respond to system infrastructure issues.
Follow policies, procedures, risk-mitigation activities, and operating controls, and report gaps to leadership.
Maintain system availability with very little scheduled downtime and preserve information-system confidentiality and security.
Ensure security and non-security upgrades, updates, and patches are tested and implemented promptly.
Complete activities in accordance with applicable policies, procedures, operational controls, and compliance controls.
Perform other duties as assigned.