Information Technology Manager

JEFFERSON COUNTY COMMUNICATIONS CENTER AUTHORITY•Golden, CO

1d•Onsite

About The Position

This position is responsible for information technology (IT) operations supporting the Jefferson County Communications Center Authority (Jeffcom). The Information Technology Manager plans, assigns, organizes, supervises, and coordinates the work of assigned information technology personnel. This is a highly technical position responsible for the operation and reliability of key public safety systems. Duties include the oversight, installation, maintenance, troubleshooting, and improvement of public safety technologies to ensure optimum performance and usability. The role involves managing assigned operations to achieve goals within budgeted funds and available personnel, planning and organizing workloads, supervising staff, overseeing resolution of help desk issues, monitoring and recommending standards for hardware and software, and planning and coordinating installation of updates and enhancements. The manager also provides technical advice, evaluates staff performance, maintains knowledge of Jeffcom's policies, identifies system needs, and performs other technology-related duties.

Requirements

Bachelor’s degree in computer science or related field preferred.
Minimum of five (5) years of experience in the information technology field with demonstrated increasing supervisory responsibilities.
Ability to obtain CCIC/NCIC certification within six (6) months of hire.
Ability to pass a background check.
Ability to remain drug and alcohol free; marijuana use is not allowed, even if medically prescribed.
Knowledge of principles of supervision.
Must exercise independent judgment and initiative, manage interpersonal and organizational conflicts and establish and maintain effective working relationships with administration, community contacts, and the general public.
Ability to select, supervise, train and evaluate IT staff.
Excellent working knowledge of Microsoft Windows, Windows Server, Microsoft SQL Server and Microsoft Office (Outlook, Word, Excel, PowerPoint).
Computer networking, security, and SQL database experience.
Familiarity with public safety systems including computer aided dispatch (CAD), Geographic Information Systems (GIS), and telephony.
Skill in giving verbal presentations.
Skill in demonstrating critical thinking and functioning under extreme stress.
Skill in following complex verbal and written instructions, policies and procedures.
Skill in communicating with others and to assimilate and understand information in a manner consistent with the essential job functions.
Skill in communication and interpersonal skills as applied to interaction with coworkers, Board members, the public, etc., sufficient to exchange or convey information and to receive work direction.
Skill in making sound decisions in a manner consistent with the “Essential Duties, Functions and Responsibilities”.
Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.

Nice To Haves

Prior experience in a Public Safety operations environment a plus.

Responsibilities

Manage assigned operations to achieve goals within budgeted funds and available personnel; plan and organize workloads and staff assignments, review progress, direct changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner.
Supervise assigned staff and plan employee development efforts. Address employee issues and concerns with the Deputy Director of Information Technology and Executive Director as necessary.
Oversee the resolution of help desk and other third-party issues. Resolve inquiries, problems, complaints, or emergencies affecting availability or quality of services. Respond to sensitive, technical, or complex inquiries or service complaints.
Monitor and recommend standards for hardware and software. Recommend future directions on new projects, including working with member and user agencies to ensure their information technology projects are compatible with Jeffcom systems. Manage assigned areas for system security, including internal and external access, recovery standards and required procedures and documentation.
Plan and coordinate installation of hardware, software, and data communication updates, changes and enhancements. Develop and maintain equipment software replacement and upgrade schedule.
Provide technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interface with third party technical support personnel and support vendors.
Evaluate performance, submit written evaluations, and prepare performance improvement plans. Advise, assist, develop, train, and motivate staff to attain personal and organizational goals.
Maintain knowledge of, comply with, implement, and apply Jeffcom’s rules, policies and procedures, and criminal laws and ordinances applicable to the position.
Identify and analyze system and user needs, as well as equipment requirements. Write system and user documentation, including suggesting language for policies and procedures. Develop and deliver user training and presentations on new systems and upgrades.
Perform other technology-related duties as needed or directed.
Maintain professional and effective written and verbal communication skills at all times.
Consistently provide excellent customer service to all citizens, emergency responders, member and user agencies, vendors, and co-workers.
Must maintain confidentiality at all times for our citizens, emergency responders, and employees, including Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.
Promote a positive, professional image of Jeffcom always.
Participate in public education events as scheduled.
Complete job-related trainings and continuing education to maintain and expand skills and knowledge as assigned and required. Perform multiple tasks simultaneously while remaining detail oriented.
Investigate and analyze information/data and draw accurate conclusions.
Make presentations to public groups, local government representatives, management, and boards.
Remain calm and effective during emergencies, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately.
Maintain regular, predictable, and punctual attendance.
Work in excess of 40 hours in a work week, as required, including evenings, holidays, and weekends, including being on call, as-needed, and promptly handle urgent calls for service regarding system problems and outages during off-duty hours.
Work cooperatively with vendors, emergency responders, member and user agencies, and co-workers.
Perform any additional duties as assigned.