Information Technology Manager

Auberge Collection•Santa Fe, NM

16h

About The Position

The Information Technology Manager leads the technology environment at Bishop’s Lodge, supporting reliable operations for guests and team members while developing solutions that advance the property. The role oversees IT infrastructure, systems, security, support, and projects, and works with department heads to improve operational efficiency and guest satisfaction. It also partners with the Regional Director of IT and Home Office on technology support contracts and provides on-call assistance as needed.

Requirements

Several years of experience in IT roles with progressively increasing responsibilities.
Expertise in managing IT infrastructure, systems, and projects.
Strong leadership, communication, and interpersonal skills.
Ability to manage IT teams, collaborate with other departments, and explain complex technical concepts to non-technical stakeholders.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.

Responsibilities

Provide technical support to guests and team members, troubleshoot issues, and resolve problems to minimize downtime and maintain productivity.
Conduct training sessions on IT systems and best practices.
Implement IT security policies and procedures to protect organizational data and systems and ensure compliance with company policies, regulatory requirements, and industry standards.
Lead IT projects from planning and budgeting through execution and evaluation, ensuring they meet timelines, budgets, and business objectives.
Assist department heads in identifying and implementing technology solutions that improve operational efficiency and guest satisfaction.
Oversee implementation and maintenance of property IT infrastructure, including networks, servers, hardware, and software systems such as PMS and POS.
Maintain hardware and software inventory.
Meet compliance requirements, including PCI, GDPR, and CCP.
Negotiate and manage hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
Maintain WiFi and LAN connectivity and assist staff, guests, and groups as needed.
Maintain system backups and perform cybersecurity audits.
Maintain positive working relationships with team members, service providers, and the local community.
Provide on-call support for IT issues and emergencies to minimize disruption to hospitality operations and guest services.
Support Audio Visual on an as-needed basis.