Information Technology Manager

Fiserv • Omaha, NE

22h

About The Position

Fiserv is a global leader in Fintech and payments, moving money and information reliably and securely. The company connects financial institutions, corporations, merchants, and consumers millions of times a day. This full-time, hands-on front-line IT manager role involves leading a team of up to 10 development and support engineers. The team is responsible for the stability, enhancement, and operational support of legacy archive platforms in a fast-paced environment with a strong focus on external client needs. The manager will lead day-to-day execution across development delivery and 24x7 operational support, while also coaching team members and driving continuous improvement. Fiserv encourages talented professionals who are excited by the challenge of transforming financial services technology to explore career opportunities, where turning possibilities into realities is the norm.

Requirements

• Demonstrated people leadership experience or clear readiness to lead (coaching, prioritization, accountability, and stakeholder communication).
• Strong problem-solving skills with the ability to go deep technically, ask effective questions, and guide troubleshooting.
• Experience leading or supporting software development and production support in a mixed delivery/support environment.
• Working knowledge of several of the following: Linux, IBM platforms, Windows, .NET, DB2, JCL, COBOL.
• Experience working with distributed teams (including offshore/India-based resources) and collaborating across time zones.
• Ability to participate in an on-call rotation and support a 24x7 environment.

Nice To Haves

• Experience supporting legacy archive or records platforms (e.g., IBM OnDemand) and mainframe-adjacent systems.
• Familiarity with Scrum and Kanban in a production support and enhancement model.
• Experience leading change management and basic project execution (scope, plan, risks/issues, delivery tracking).

Responsibilities

• Lead a team of engineers delivering work across development and operational support/maintenance.
• Drive platform/application stability and service health, including incident reduction and root-cause follow-through.
• Manage 24x7 on-call coverage and operational readiness (triage, escalation, restoration, and follow-up actions).
• Plan and deliver project work and platform enhancements; coordinate priorities, commitments, and timelines with partners and external client stakeholders.
• Apply Agile practices (Scrum/Kanban) to manage work intake, delivery, and continuous improvement.
• Coach, mentor, and develop team members; provide clear direction, feedback, and performance support.
• Lead change management activities to reduce risk and improve reliability during deployments and platform changes.
• Communicate clearly and proactively—written and verbal—especially during incidents, escalations, and status reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees