Information Technology Manager

Heritage Community Credit Union•Sacramento, CA

5h•$90,000 - $133,000•Hybrid

About The Position

At Heritage Community Credit Union (HCCU), we’re more than just a financial institution — we’re a team driven by purpose and passion. Our mission is to help our members achieve their financial dreams, and we do that by fostering collaboration, delivering meaningful results, and staying deeply connected to our community. We’re proud to be known as “The HCCU Crew,” where each team member is valued, supported, and empowered to grow. Join us and be part of a forward-thinking organization that’s transforming financial futures, one member at a time. We’re seeking an experienced and forward-thinking Information Technology (IT) Manager to play a key leadership role in guiding HCCU’s technology strategy and day‑to‑day IT operations. Reporting to the Chief Information Officer, the IT Manager leads the IT department and oversees all core technology systems that support our employees and members. This role balances hands-on technical leadership with assistance in strategic planning, ensuring technology enables organizational growth, security, and operational excellence. You’ll work closely with leadership, vendors, and internal teams to remove technology barriers, strengthen security and compliance, and deliver reliable, user-focused systems. This position follows a hybrid work arrangement, with required on-site and required remote work, and is based in the Sacramento, CA area.

Requirements

5+ years of progressive IT experience, with demonstrated leadership responsibility
Proven experience managing IT operations, ideally within a financial institution such as a credit union or bank
Strong knowledge of: Core banking systems and financial services technology
Strong knowledge of: IT infrastructure, networking, cloud services, and enterprise platforms
Strong knowledge of: Security principles, regulatory requirements, and risk management
Experience leading teams, mentoring staff, and driving continuous improvement
Excellent problem-solving skills and the ability to manage multiple priorities and projects
Strong written and verbal communication skills and the ability to work effectively with leadership and cross-functional teams
Independent, critical thinker with a practical and innovative approach

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or a related field

Responsibilities

Lead and manage the IT team, fostering a collaborative, accountable, and service-oriented culture
Oversee enterprise systems including core banking, digital banking platforms, Salesforce, Microsoft 365, network infrastructure, and third-party integrations
Plan, prioritize, and execute system upgrades, implementations, and improvements
Manage vendor relationships and performance
Ensure strong cybersecurity controls, data protection, and regulatory compliance (e.g., GLBA, PCI-DSS)
Oversee disaster recovery planning, business continuity, and system resilience
Provide escalation support and guidance for complex technical issues
Identify and track key performance indicators (KPIs) and produce actionable reports for leadership
Align technology initiatives with HCCU’s strategic goals and member experience objectives