Information Technology (IT Specialist, 0097615)

University of Hawaii•Various Locations, HI

About The Position

Leeward Community College is hiring a full-time, permanent Information Technology Specialist in Academic Services. The position is based at Leeward CC locations in Pearl City, Waianae, and Wahiawa and serves as a liaison between the Information Technology Group and the Library. Under general supervision, the specialist connects, adopts, and supports technology in coordination with ITG and Library staff, provides service at the Library Circulation desk and IT Help Desk, and assists with campus-wide IT support, including satellite locations. The position is an 11-month appointment, with days, nights, weekends, and/or holidays as directed; evening and weekend hours may be required. The position is expected to be filled in December 2026, pending availability of funds and actual staffing requirements. The specialist supports faculty, staff, and students with computer hardware and software, scanners, printers, video projectors, and other peripherals. Work includes installations, routine maintenance, troubleshooting, and minor repairs; user assistance and consultation; student-worker supervision and training; technology purchasing under state procurement guidelines; technology inventory maintenance; VDI user support; UH Username password resets; and distribution of multi-factor authentication hard tokens. The specialist also monitors Library equipment and spaces, maintains activity and assessment records, implements University of Hawai‘i System Information Technology Services guidance, and helps ensure compliance with its recommendations. Applicants must meet the stated minimum qualifications through a baccalaureate degree in Computer Science, Management Information Systems, or a related field and no years of progressively responsible professional experience supporting or managing IT Help Desk operations, or an equivalent combination of education and/or professional work experience. A cover letter, resume, and qualifying transcripts are required as part of the application.

Requirements

Baccalaureate degree in Computer Science, Management Information Systems, or a related field and zero years of progressively responsible professional experience managing or supporting IT Help Desk operations, or an equivalent combination of education and/or professional work experience.
Functional knowledge of test center/help desk and microcomputer support for PC and Macintosh, including the ability to apply relevant principles, concepts, methods, and terminology.
Functional knowledge and understanding of the technology, systems, hardware, and software associated with operating a test center/help desk and microcomputer support center.
Ability to recognize problems, identify possible causes, and resolve routine test center/help desk and microcomputer support problems.
Ability to comprehend, interpret, and implement administrative directives and guidance so IT operations align with organizational standards and industry best practices.
Ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Ability to establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
Ability to operate office software suite applications, including word processing, spreadsheet, and database software, as well as web browser and email client software.
Applications must include a cover letter explaining how the applicant meets the minimum and desirable qualifications, a resume, and transcripts showing the institution, degree conferred, and coursework to date appropriate to the position.

Nice To Haves

Professional experience using PC and Macintosh hardware and related software in a higher education environment.
Professional experience with data networks.
Professional experience assisting students and faculty with microcomputer software in a higher education environment.
Professional experience working in a computer test center, lab, or help desk at a higher education institution.
Experience purchasing computer and peripheral equipment and managing a budget.
Professional certifications in an Information Technology-related area, such as A+, MCP, MCSA, or MCSE.
Two years of professional management experience in a help desk or microcomputer support center.
Knowledge of EIA/TIA design and wiring installation standards.

Responsibilities

Act as liaison between the Information Technology Group and the Library, consulting with appropriate parties to connect, adopt, and support technology.
Provide services and support at the Library Circulation desk and IT Help Desk.
Assist with campus-wide IT support services, including satellite campus locations.
Support faculty, staff, and students in operating computer hardware and software, scanners, printers, video projectors, and other peripheral devices.
Install, maintain, troubleshoot, and perform minor repairs on microcomputers, printers, and peripheral devices.
Supervise student workers and train them on Library technology owned by IT.
Consult with end-users on technology recommendations consistent with Leeward CC security and hardware requirements.
Purchase campus technology in accordance with state procurement guidelines.
Guide and support users in effective use of technology, media resources, and Library facilities.
Monitor Library equipment and spaces, identify issues or maintenance needs, and communicate concerns to appropriate staff.
Reset UH Username passwords for faculty, staff, and students.
Update and maintain the campus computer and printer inventory.
Provide user support for VDI.
Distribute multi-factor authentication hard tokens to faculty, staff, and students.
Maintain activity records, collect assessment data, and conduct assessments to help improve campus services.
Follow and implement University of Hawai‘i System Information Technology Services directives and best-practice guidance, and ensure recommendations are consistently adopted, implemented, and enforced.
Keep current with University of Hawai‘i System Information Technology Services recommendations and take timely action as needed.
Perform other duties as assigned.