Information Technology Intern

ACC MANAGEMENT GROUP, INC.•Oshkosh, WI

About The Position

ACC Management Group, Inc. is seeking a part-time Information Technology Intern to provide hands-on support to its IT function and the properties it manages. The intern will assist with day-to-day technical support, system maintenance, documentation, and active IT projects, applying academic knowledge to real-world technical challenges under the direction of the Director of IT. The role supports the corporate office and managed communities across Wisconsin and Illinois and involves working with the Director of Information Technology and Information Technology Administrator. Flexible scheduling is available around the intern’s academic calendar.

Requirements

Currently pursuing a degree in computer science, information technology, cybersecurity, or a related field.
Basic understanding of computer networks, operating systems, and core IT concepts.
Strong desire to learn and a positive attitude; prior internship or help desk experience is beneficial but not required.
Knowledge of, or ability to learn, Office 365 and other software programs.
Strong analytical and problem-solving abilities, including the ability to troubleshoot multiple issues.
Excellent verbal and written communication skills.
Self-motivated, with the ability to prioritize and manage time efficiently.
Valid driver’s license and ability to travel to different work locations, meetings, and training as needed.
Flexibility with working hours around an academic schedule, including availability for later hours or weekends as needed.
Goal-oriented team player who can work independently once given direction.
Professional and respectful appearance and interactions.
Ability to maintain current knowledge of new systems, information, software, and upgrades.
Ability to stand, bend, squat, and lift equipment weighing up to 25 pounds when needed.

Nice To Haves

Prior internship or help desk experience.

Responsibilities

Respond to and resolve help desk tickets involving hardware, software, and network issues.
Assist employees with day-to-day IT problems by phone, remote access, or site visits as needed.
Evaluate connectivity issues, equipment, and software, escalating complex issues as appropriate.
Assist in configuring and deploying workstations and setting up equipment for new users.
Install software updates and maintain operating systems for security and functionality.
Install, test, and monitor software, and modify configurations and utilities as directed.
Assist with computer repair and troubleshooting, virus protection, and Wi-Fi technology.
Provide basic network support and troubleshoot connectivity issues.
Assist with managing user access to network resources.
Assist with monitoring networking equipment, servers, and network availability.
Create user-friendly guides and document technical processes and procedures.
Maintain accurate IT asset inventory, including hardware and software licenses.
Support IT projects, software development tasks, and system upgrades.
Assist with implementation and ongoing support of new software and features.
Apply academic knowledge to real-world technical challenges under the supervisor’s direction.
Drive a personal vehicle as needed.
Perform additional duties and projects as required.