Information Technology Analyst I/II

City of Elk Grove•Elk Grove, CA

5d•Onsite

About The Position

The City of Elk Grove is hiring an Information Technology Analyst I/II to support the design, evaluation, development, testing, implementation, troubleshooting, and maintenance of information technology systems and programs. The position troubleshoots operating systems, database systems, and network systems, including servers, routers, switches, and hubs; maintains assigned applications; and provides technical support and training to end users. The Analyst I works under general supervision and develops the ability to perform increasingly complex assignments independently. The Analyst II works under direction, performs the full range of duties independently, and exercises judgment and initiative. The role provides responsive, professional technical support to City staff. It calls for strong customer service, analytical and troubleshooting skills, user administration experience, clear communication, adaptability, attention to detail, and the ability to manage priorities and collaborate with end users and the Information Services team. Duties may span network and system administration, security, telecommunications and audiovisual equipment, applications, email systems, software deployment, user support, training, and technology research and recommendations. The position requires an associate’s degree or 60 semester units in computer science, information technology, or a related field. Analyst I applicants must have two years of increasingly responsible computer systems experience involving PC/server hardware and software installation, troubleshooting, and support. Analyst II applicants must have two years of increasingly responsible professional-level computer systems experience equivalent to the City’s Analyst I classification. A valid California driver’s license, or the ability to obtain one by appointment, is required; the requirement may be waived for individuals unable to obtain a license due to a disability. The work is performed in an office environment with moderate noise and controlled temperatures. Employees may visit City sites, interact with upset staff or members of the public, and may be required to work extended hours, including evenings, weekends, and holidays. The position is non-exempt. The listed annual salary ranges are $79,503–$106,556 for Analyst I and $87,844–$117,734 for Analyst II. The City describes its benefits package as competitive and generous, mentioning CalPERS retirement benefits and a deferred compensation match.

Requirements

Associate’s degree or 60 semester units from an accredited college or university, with major coursework in computer science, information technology, or a related field.
For Information Technology Analyst I: two years of increasingly responsible computer systems experience, including PC/server hardware and software installation, troubleshooting, and support.
For Information Technology Analyst II: two years of increasingly responsible professional-level computer systems experience at a level equivalent to the City’s Information Technology Analyst I classification.
Possess, or be able to obtain by appointment, an appropriate valid California driver’s license; this requirement may be waived for individuals unable to obtain a license due to a disability.
Knowledge of information systems operations and services, computer science and information systems principles, and methods for installing, troubleshooting, and maintaining systems, networks, and applications.
Knowledge of computer and network systems, applications, hardware, software, peripheral equipment, telecommunications and audiovisual infrastructure, and local and wide area networks.
Knowledge of network devices such as switches, routers, and hubs, and IT security principles including access controls, authentication, encryption, and protection of sensitive information.
Ability to support implementation and maintenance of information systems, networks, applications, and programs; configure, install, troubleshoot, and test network servers and components; and administer operating systems.
Ability to diagnose and resolve hardware, software, and application issues; support applications; and work collaboratively with City staff on technology solutions and business-process improvements.
Ability to adapt to changing priorities and learn new technologies and methodologies; instruct and train City staff in information systems operations.
Ability to use relevant computer systems, software, and modern business equipment; communicate clearly orally and in writing; and exercise tact, initiative, prudence, and independent judgment within policy and procedural guidelines.
Ability to engage with a diverse public and workforce, support inclusive service delivery, and establish and maintain effective working relationships.
Ability to meet the position’s physical demands, including lifting, carrying, pushing, or pulling objects weighing up to 25 pounds.

Responsibilities

Provide professional-level support in the analysis, design, evaluation, development, testing, implementation, troubleshooting, and maintenance of information systems and programs.
Administer network systems, user accounts, passwords, servers, software, storage, file servers, backups, and network connections; evaluate and test system and network upgrades.
Investigate and resolve network, compatibility, router, telecommunications, hardware, software, and application problems; recommend and implement improvements.
Monitor network security and performance; maintain firewall applications; identify unauthorized access and potential security issues.
Configure, maintain, troubleshoot, and repair telecommunications and audiovisual systems and equipment.
Manage assigned applications; support their analysis, development, testing, implementation, installation, upgrades, maintenance, and user support; resolve complex application problems.
Administer and maintain email systems, monitor email traffic and servers, troubleshoot issues, and implement and maintain email solutions.
Create software installation packages for deployment and develop scripts to enhance user applications or gather workstation information.
Respond to user inquiries, investigate problems, identify causes, determine solutions, and implement and test those solutions.
Participate in product evaluations and research; recommend hardware and software purchases and ensure equipment meets applicable industry standards and best practices.
Identify user training needs, coordinate and schedule training, develop training manuals, and conduct training sessions.
Research software trends and innovative business-process solutions and recommend technologies to improve City operations.
Perform related duties as assigned.