Information Technology Analyst 1 (40 Hour)

State of Connecticut•Hartford, CT

1d•Hybrid

About The Position

The State of Connecticut Department of Administrative Services, Bureau of Information Technology Solutions (BITS) Agency Success team, is hiring an Information Technology Analyst 1 to support the Connecticut State Library. The role primarily supports, maintains, and enhances the Library’s digital platforms and business applications, including websites, content management systems, online forms, and web-based business applications. In a state-agency IT environment, this class performs a range of information technology tasks and application development. The position is full-time, 40 hours per week, Monday through Friday, on the first shift, although hours could vary. It is based in Hartford, Connecticut, and is eligible to apply for telework under the Telework Policy.

Requirements

Five years of experience in IT operations support, programming, or another IT-related support area.
Two years of the general experience must involve basic technical support work, such as help desk functions; installing and maintaining basic computer hardware and software; data communications; microcomputer support; production control; programming; or a closely related basic technical support function.
Knowledge of data control functions; IT equipment and diagnostic tools; computer programming principles and techniques; programming languages; information systems; network environments; computer operating systems; business and planning functions; systems analysis, design, and development; and computer equipment and technology capabilities.
Technical problem-solving, logical, analytical, interpersonal, oral communication, and written communication skills.
Ability to install and maintain microcomputer hardware, software, and network components; prepare and maintain records, logs, reports, documentation, and manuals; write, test, and debug computer programs; use programming development tools; and identify, analyze, and resolve simple business and technical problems.
College training in management information systems, computer science, or a related IT area may substitute for general experience at 15 semester hours per one-half year of experience, up to four years for a bachelor's degree.
A master's degree in management information systems, computer science, or electrical engineering may substitute for the general and special experience.
For state employees, two years as an Information Technology Technician may substitute for the general and special experience.
Successful completion of a Department of Administrative Services-approved Information Technology Analyst Trainee program may substitute for the general and special experience.

Nice To Haves

Experience administering website content management systems, web applications, and accessibility standards such as WCAG or Section 508.
Experience developing database-driven web applications using PHP, HTML, and content management platforms.
Experience managing application security, user provisioning, and role-based access controls.
Experience with online forms and Microsoft 365 collaboration tools.
Experience supporting website content publishing, accessibility compliance, and user experience improvements.

Responsibilities

Support and maintain public-facing content management systems and digital service applications.
Administer, configure, and troubleshoot web applications, PHP-based systems, and business applications.
Plan, test, and implement application upgrades, patches, enhancements, and new releases.
Partner with business users, vendors, and technical teams to identify requirements, resolve issues, and improve application performance.
Develop, maintain, and support online forms, workflows, and digital business processes.
Manage application security, user accounts, roles, permissions, and system configurations.
Support website content publishing, information architecture, accessibility compliance, and user experience improvements.
Monitor and maintain integrations between websites, forms, databases, and third-party systems.
Develop and maintain documentation, technical procedures, and user guides.
Assist with application recovery, backup validation, and business continuity activities.
Develop and support SharePoint, Power Automate, and workflow automation solutions to improve operational efficiency.
Coordinate application-related projects and collaborate with vendors, stakeholders, and technical teams to support digital initiatives.
Perform related duties as required.