Information Systems Supporter

Newterra•Brockville, ON

9d•Onsite

About The Position

At Newterra, we’re not just engineering solutions—we’re redefining how industries manage water and wastewater sustainably. Every project we take on is a step toward a cleaner, greener planet, and our design team plays a vital role in making this vision a reality. That's why we’re looking for an Information Systems Supporter to join our mission. This isn’t just a job. It’s an opportunity to contribute to critical water treatment systems that drive efficiency and sustainability in industries like Food & Beverage, Energy, Manufacturing, and more. Here, every design tells a story—one of smarter systems, more sustainable practices, and a shared commitment to preserving our planet for future generations. If you’re ready to be part of a team that’s making waves in industrial water solutions, we’d love to hear from you!

Requirements

Technical degree in IT or equivalent experience.
2-4 years of relevant work experience.
Fluent in English.
Working location is in Brockville, Ontario.
Ability to travel up to 10%.
Extrovert personality and self-motivated, enjoys working with people.
Service-oriented and collaborative person with effective communication skills and the ability to present information to peers and end-users in an easy digestive way.
Self-driven (incl. learning and researching), proactive, and independent person with good organizational skills.
Focus on achieving results and meeting peer and end-user expectations.
Deep understanding of relevant end-user applications and services.
Knowledge of how to follow relevant standards, best practices, and compliance requirements to keep applications and services compliant and stable.

Responsibilities

Provide 1st / 2nd level onsite and remote support.
Support IS WT applications and services globally and ensure service availability in companies/branches.
Conduct IS WT training/knowledge transfer for standard end-user applications / services (e.g., M365 suite).
Participate in On Call, if needed.
Manage and monitor IS WT ServiceNow ticket queues.
Handle incidents and workarounds.
Perform knowledge transfer to peers, end-users, and stakeholders.
Plan and execute Hardware Asset Management Lifecycle Services (e.g., PC's, tablets, monitors, standard meeting room equipment, phones, printers etc.).
Order/purchase hardware.
Create and maintain runbooks for end-user applications, services, and systems.
Participate as a contributor in project work.
Contribute to creation of deliveries.
Handle changes.
Keep peers and stakeholders informed about IT related changes.
Ensure IT Hardware is exchanged according to decided lifecycle and "stock" is maintained.
Be measured with "User Satisfaction Survey."
Share information and knowledge with IS WT colleagues.
Ensure support for production critical applications, services, and systems.
Ensure application and services training for end-users.
Be responsible for performing duties in a safe manner and promoting safety in accordance with Water Treatment Americas safety policies and procedures.
Comply with Quality Management Systems in accordance with Water Treatment Americas internal quality standards.
Complete all responsibilities while ensuring adherence to Water Treatment Americas Delegation of Authority.
Perform other duties as assigned.