IT Field Supporter

Vestas•Windsor, CO

1d•Onsite

About The Position

This position involves providing IT support to end-users in both office and production facilities, as well as performing daily maintenance of IT infrastructure. The role also includes participation in building and infrastructure projects as needed for specific sites, ensuring that all sites are maintained and meet Vestas standards.

Requirements

IT Supporter or data technician or experience from a similar position.
Experience with Windows client and server OS
Experience working in global standard corporate client infrastructure environment
Experience with network equipment, network patching fiber and RJ45 and bigger cabled and wireless HP/Cisco-network
Familiar with server RAID disks and UPS systems
Understanding of what it requires to work within a standardized centralized infrastructure regarding configuration/programs and keep documentation maintained.
Experience with ITIL and knowledge of how to work in a production environment
You know how documenting work in ticket system (Service-now) and you have experience with doing site documentation
Motivated, take initiative and know how to combine this with the need of reactive support
Service minded, good at establishing relationships and providing reliable customer support to both your local stakeholders and stakeholders in the IT organization.
Communicating solutions to the end-users and you can communicate with IT architect, project managers, end users in production as well as management level.
Documentation of technical solutions
Ability to manage your own workload, take responsibility for operation and support as well as delivering as committed to the projects you are involved with.
Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, Power Point, Outlook)
Ability to follow instructions.
Ability to communicate effectively in English.
Ability to implement processes to efficiently conduct required administrative duties.
Ability to manage database systems
Respect for and ability to work with various cultures
Regular and consistent attendance

Responsibilities

Handle swap stocks for PC, tablets, mobile phones and take care of any reuse possible
Support IT needs for meeting rooms, printers, patching
Create and maintain site specific documentation
Install network devices and service on servers
Regularly detect and report any issues with Infrastructure at local sites to ensure that sites assigned are setup and maintained according to Vestas Global standards
Communicate and collaborate with colleagues and outsourced partners