Information Systems Specialist

State of Montana•Helena, MT

19h•Hybrid

About The Position

This position is responsible for providing technical support for the users and computers in FWP’s Helena Region. These responsibilities include working with end users to resolve application and hardware problems; assisting users with the State’s Procurement process for obtaining any IT products or services; maintaining inventory records and maintenance records for agency hardware and software; and planning and scheduling computer conversions and upgrades. Network Services technicians are physically located in FWP’s regional headquarters. Technicians must be able to work alone but have the ability to collaborate electronically with their peers that are spread across the entire state. The Network Services Bureau is also responsible for providing support for the Automated Licensing System provider’s terminal, printers and operating systems. These providers vary from large sporting goods stores to small bait shops. Each regional technician is responsible for the file and print servers located in their regions. These responsibilities include managing and installing central printers; installing, troubleshooting, and maintaining software including operating systems, shared applications, utilities, and upgrades; maintaining documentation on server configuration; and monitoring server disk space utilization and availability of shared resources. This position enjoys a wide variety of technical challenges. A typical day can start with providing video conference support for a Fish and Wildlife Commission meeting then updating a code plug on a warden’s radio and finally helping a home office employee access the agency’s internal site.

Requirements

A high degree of problem-solving abilities.
Thorough knowledge of the concepts and theories of data networking.
An understanding of switched and routed networks, protocols, client/server technologies.
Superior researching skills.
Ability to multi-task.
Ability to communicate effectively, both verbally and in writing.
Ability to rapidly achieve in-depth understanding of diverse issues and business needs.
Ability to determine goals, resource needs and to coordinate and integrate the various components of a complex system.
Ability to work independently with little or no direct supervision and only general guidance.
Ability to assess complex problems and exercise sound judgement for analyzing, and appraising, evaluating, and solving difficult problems.
Ability to work effectively and efficiently to meet deadlines.
Ability to cope with a stressful work environment that consists of complex systems, wide disparity in user abilities and needs, and significant geographical distances between facilities.
Knowledge of TCP/IP.
Knowledge of Microsoft Active Directory.
Knowledge of Microfocus ZCM.
Knowledge of Windows Operating Systems (server/workstation).
Knowledge of Linux Operating Systems (server/workstation).
Knowledge of PC/Server Hardware (i.e., disk systems, basic components, networking components, etc.).
Solid knowledge of networking concepts.
Basic understanding of network security and disaster recovery principles.
Advanced knowledge of Microsoft Office Suite and office automation technologies and products.
Basic knowledge of database concepts and theories.
Bachelor’s degree in Computer Science, information technology or a related field or 3 years of directly related qualifying experience.

Responsibilities

Providing technical support for users and computers in FWP’s Helena Region.
Working with end users to resolve application and hardware problems.
Assisting users with the State’s Procurement process for obtaining any IT products or services.
Maintaining inventory records and maintenance records for agency hardware and software.
Planning and scheduling computer conversions and upgrades.
Providing support for the Automated Licensing System provider’s terminal, printers and operating systems.
Managing and installing central printers.
Installing, troubleshooting, and maintaining software including operating systems, shared applications, utilities, and upgrades.
Maintaining documentation on server configuration.
Monitoring server disk space utilization and availability of shared resources.
Providing video conference support for a Fish and Wildlife Commission meeting.
Updating a code plug on a warden’s radio.
Helping a home office employee access the agency’s internal site.