Information Systems Specialist

State of Montana • Helena, MT

1d • Hybrid

About The Position

This position is responsible for providing technical support for the users and computers in FWP’s Helena Region. This includes resolving application and hardware problems, assisting users with IT procurement, maintaining inventory and maintenance records for hardware and software, and planning/scheduling computer conversions and upgrades. Network Services technicians are physically located in FWP’s regional headquarters and must be able to work independently while collaborating electronically with peers statewide. The role also supports the Automated Licensing System provider’s terminals, printers, and operating systems, which serve various businesses from large sporting goods stores to small bait shops. Regional technicians manage and install central printers, install, troubleshoot, and maintain software (including operating systems, shared applications, utilities, and upgrades), maintain server configuration documentation, and monitor server disk space and shared resource availability. The position offers a wide variety of technical challenges, from video conference support to radio code plug updates and assisting home office employees with internal site access.

Requirements

• High degree of problem-solving abilities
• Thorough knowledge of the concepts and theories of data networking
• Understanding of switched and routed networks, protocols, client/server technologies
• Superior researching skills
• Ability to multi-task
• Ability to communicate effectively, both verbally and in writing
• Ability to rapidly achieve in-depth understanding of diverse issues and business needs
• Ability to determine goals, resource needs and to coordinate and integrate the various components of a complex system
• Ability to work independently with little or no direct supervision and only general guidance
• Ability to assess complex problems and exercise sound judgement for analyzing, appraising, evaluating, and solving difficult problems
• Ability to work effectively and efficiently to meet deadlines
• Ability to cope with a stressful work environment that consists of complex systems, wide disparity in user abilities and needs, and significant geographical distances between facilities
• Knowledge of TCP/IP
• Microsoft Active Directory
• Microfocus ZCM
• Windows Operating Systems (server/workstation)
• Linux Operating Systems (server/workstation)
• PC/Server Hardware (i.e., disk systems, basic components, networking components, etc.)
• Solid knowledge of networking concepts
• Basic understanding of network security and disaster recovery principles
• Advanced knowledge of Microsoft Office Suite and office automation technologies and products
• Basic knowledge of database concepts and theories
• Bachelor’s degree in Computer Science, information technology or a related field or 3 years of directly related qualifying experience

Responsibilities

• Provide technical support for users and computers in FWP’s Helena Region
• Work with end users to resolve application and hardware problems
• Assist users with the State’s Procurement process for obtaining IT products or services
• Maintain inventory records and maintenance records for agency hardware and software
• Plan and schedule computer conversions and upgrades
• Collaborate electronically with peers spread across the entire state
• Provide support for the Automated Licensing System provider’s terminal, printers and operating systems
• Manage and install central printers in their regions
• Install, troubleshoot, and maintain software including operating systems, shared applications, utilities, and upgrades
• Maintain documentation on server configuration
• Monitor server disk space utilization and availability of shared resources
• Provide video conference support
• Update code plugs on warden’s radios
• Help home office employees access the agency’s internal site

Benefits

• Health, dental and life insurance (for employees exceeding 1,040 hours in a calendar year)
• Retirement
• Paid vacation
• Sick leave
• Paid holidays
• May be covered by a VEBA (Voluntary Employee Beneficiary Association)
• Statutory base pay increase of $1.00 an hour effective July 1, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees