INFORMATION SPECIALIST I - 48003577
About The Position
The Information Specialist I works under the supervision of the Program Specialist Supervisor in the Customer Service Call Center within the Florida Department of Education’s Office of Student Financial Assistance. The section responds to students, parents, and school and district staff seeking help with applications, supporting documentation, and general information about financial aid scholarships and grants. The position also handles inquiries and correspondence about scholarships, grants, loans, and other programs. The employee is expected to work productively under tight timeframes, balance competing priorities, maintain goal-directed performance—including under stressful conditions—and interact courteously with others. Attendance is an essential function. Employees are also expected to consider coworkers’ workloads and avoid negatively affecting unit productivity or morale. This is an onsite position at the Turlington Building in Tallahassee, scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday; telework is not available.
Requirements
- Two years of professional experience in business operations, financial accounting, and/or program management.
- One year of professional experience working in a call center.
- Ability to communicate effectively verbally and in writing.
- An associate’s degree from an accredited college or university may substitute for two years of direct experience, under the stated educational substitution provision.
- Ability to work productively under tight timeframes, balance competing priorities, and maintain goal-directed performance, including under stressful conditions.
- Ability to interact courteously with others and consider the workload and productivity of coworkers.
- Availability to work onsite from 8:00 a.m. to 5:00 p.m., Monday through Friday; telework is not available.
- Successful completion of the required Level 2 background screening as a condition of employment.
Nice To Haves
- Applicants who meet both the professional and educational experience preferences.
- Applicants who complete the application information and hiring requirements listed in the advertisement.
Responsibilities
- Answer incoming toll-free customer service calls about scholarships, grants, loans, and other programs.
- Answer telephone calls and route them to the appropriate staff member or agency.
- Document customer inquiries in contact history.
- Provide accurate information in a timely manner.
- Communicate with customers verbally and in writing in response to inquiries.
- Provide technical and non-technical assistance to other staff members.
- Assist in compiling data regarding daily phone statistics.
- Respond to complaints, inquiries, and correspondence related to scholarship, grant, and loan programs.
- Assist with recommendations for website updates based on information and customer contacts.
- Copy, fax, and file materials as needed.
- Perform other duties as assigned.
Benefits
- State group insurance coverage options.
- Nine paid holidays and one personal holiday each year.
- Student Loan Forgiveness Program, subject to eligibility.
- Tuition fee waivers accepted by major Florida colleges and universities.
- Retirement plan options, including employer contributions.
- Annual and sick leave benefits.
- Flexible Spending Accounts.
- Ongoing comprehensive training.
- Career growth opportunities.
- Maternity and parental leave benefits.
- Annual leave accrual varies by years of creditable service for full-time Career Service employees; employees with up to 5 years earn 8.667 hours per month, those with 5 to 10 years earn 10.833 hours per month, and those with over 10 years earn 13 hours per month.
- Career Service employees earn 8.667 hours of sick leave per month.
- Highly skilled, professional environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
