Information Specialist I - 48003577
About The Position
The Information Specialist I works in the Florida Department of Education’s Office of Student Financial Assistance Customer Service Call Center under the supervision of the Program Specialist Supervisor. The position assists students, parents, and school and district staff with questions about financial aid scholarships, grants, loans, applications, and supporting documentation. The employee is expected to work productively under tight timeframes, balance competing priorities, maintain goal-directed performance under sometimes stressful conditions, and interact courteously with others. Attendance is an essential function of the position. The position is onsite at the Turlington Building in Tallahassee, Florida, Monday through Friday, 8:00 a.m. to 5:00 p.m. Telework is not available. The advertised salary range is $34,760 to $36,498, based on the candidate’s experience and qualifications.
Requirements
- Two years of professional experience in business operations, financial accounting, and/or program management.
- One year of professional experience working in a call center.
- Ability to communicate effectively, including verbally and in writing.
- An associate’s degree from an accredited college or university may substitute for two years of direct experience.
- Applicants must undergo Level 2 background screening as a condition of employment.
- Male applicants born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement for hire.
Nice To Haves
- Preference may be given to applicants who meet both the professional and educational experience criteria.
- Preference may be given to applicants who complete the application information and hiring requirements listed in the advertisement.
Responsibilities
- Answer incoming toll-free customer service calls about scholarships, grants, loans, and other programs.
- Answer telephone calls and route them to the appropriate staff member or agency.
- Document customer inquiries in contact history.
- Provide accurate information to customers in a timely manner.
- Respond verbally and in writing to customer inquiries.
- Provide technical and non-technical assistance to other staff members.
- Assist in compiling data about daily phone statistics.
- Respond to complaints, inquiries, and correspondence related to scholarship, grant, and loan programs.
- Assist with recommendations for website updates based on information and customer contacts.
- Copy, fax, and file materials as needed.
- Perform other duties as assigned.
Benefits
- State Group Insurance coverage options
- Nine paid holidays and a personal holiday each year
- Student Loan Forgiveness Program, subject to eligibility
- Tuition fee waivers at participating Florida colleges and universities
- Retirement plan options, including employer contributions
- Annual and sick leave
- Flexible Spending Accounts
- Ongoing comprehensive training
- Career growth opportunities
- Maternity and parental leave benefits
- Professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
