Information Management Analyst - Intermediate Level

USAA•Charlotte, NC

7d•Hybrid

About The Position

The Information Management Analyst – Intermediate Level manages and analyzes information using established guidelines and supports data management efforts in partnership with business owners and technical teams. The role covers one or more information management functions, including metadata management, data quality, retention management, and data security, while ensuring compliance with internal policies, standards, procedures, and external laws and regulations. The analyst supports information asset documentation and certification, metadata and data-lineage ingestion into the Enterprise Data Repository, data-quality oversight, and monitoring of service-level agreements, data-quality indices, remediation times, and material risks. The position requires four days per week in the office and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor's degree in a business or science field, or four years of relevant education and/or experience.
Two years of experience in an information management practice, business application function, or data delivery; alternatively, an advanced degree in a business or science discipline.
Working knowledge of data management practices and awareness of data governance theories and tools.
Beginning SQL knowledge, including SQL-based languages.
Ability to build business knowledge through meaningful partnerships at individual-contributor and leadership levels.
Demonstrated critical-thinking and problem-solving skills.
Demonstrated presentation and communication skills.

Nice To Haves

Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
Knowledge of data governance frameworks, control environments, and data trust practices.
Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
Experience managing structured and unstructured data assets across complex enterprise ecosystems.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Support maintenance of Information Asset Inventories to ensure data and assets are appropriately cataloged.
Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
Partner across governance, technology, and business teams to identify critical data and develop data-quality rules across appropriate dimensions.
Maintain the metadata repository and proper metadata associations.
Support team members in reviewing, validating, and recording metadata and data-quality information.
Develop and document definitions and data-quality rules that support critical business processes.
Document data-quality plans and implement approved data-quality rule checks.
Monitor data-quality results, reports, and dashboards, and escalate issues as appropriate.
Support documentation and updates of data-quality corrective action plans.
Support and begin to define processes and enhancements to mitigate data-quality risks.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.