Information Management Analyst - Mid Level
About The Position
At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, with the goal of being the #1 choice for the military community and their families. The company emphasizes honesty, integrity, loyalty, and service, and supports active-duty military spouses. Roles may offer remote or hybrid flexibility for military spouses, subject to policy and business needs. The Information Management Analyst – Mid Level manages and analyzes information using a variety of techniques and tools. The role supports data management efforts with business owners and technical teams, including management and analysis of master and reference data in accordance with USAA policies, standards, procedures, and applicable laws and regulations. It may support metadata management, data quality, retention management, or data security. Work can include logging data sources with Information Asset Stewards and technical Owners, supporting Authoritative Data Source certification, ingesting metadata and lineage into the Enterprise Data Repository, overseeing data quality and service-level agreements, monitoring data quality indices and remediation times, and reviewing material modifications to determine whether recertification is warranted. The work environment is flexible but requires working in the office four days per week. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available.
Requirements
- Bachelor's degree in a business or science field, or four years of relevant education and/or experience.
- Four years of experience in an information management practice, business application function, or data delivery; alternatively, two years of experience in data and analytics, a technical function, or a relevant business function with an advanced degree in a business or science discipline.
- Basic working experience following data management practices and theories and using tools to address data management risks and concerns.
- Intermediate working SQL knowledge, including SQL-based languages.
- Ability to build business knowledge through meaningful partnerships at individual contributor and leadership levels.
- Skills in understanding and correcting data discrepancies, identifying data anomalies, and performing root cause analysis.
- Advanced communication skills, including the ability to deliver presentations to all levels of management.
Nice To Haves
- Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
- Knowledge of data governance frameworks, control environments, and data trust practices.
- Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
- Experience managing structured and unstructured data assets across complex enterprise ecosystems.
- US military experience gained through military service or as a military spouse or domestic partner.
Responsibilities
- Identify opportunities for process improvements across information management responsibilities and processes.
- Participate in and possibly lead cross-functional discussions to improve consistency, efficiency, and effectiveness of information management.
- Participate in developing best practices and tools based on business needs.
- Maintain Information Asset Inventories and ensure data and assets are classified appropriately.
- Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
- Partner across governance, technology, and business teams to identify critical data and develop data quality rules across appropriate dimensions.
- Maintain the metadata repository and proper metadata associations.
- Develop process improvements and enhancements to mitigate data quality risks, including developing data quality plans, implementing rule checks, and monitoring results, reports, and dashboards as appropriate.
- Document and update data quality corrective action plans.
- Support compliance assessments by reviewing and documenting failures from data quality compliance checks.
- Create and maintain reference data in accordance with defined processes and procedures.
- Help define and drive implementation of processes and enhancements to mitigate data quality risks.
- Support compliance assessments by identifying and escalating items that may pose a risk to the corporation.
- Support privacy initiatives through classification, tagging, and analysis of sensitive data.
- Ensure compliance and remediation of sensitive data in accordance with defined policies and processes.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off, including paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education to support professional goals.
- Employees may be eligible for pay incentives based on corporate and individual performance and at the discretion of the USAA Board of Directors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
