Information Management Analyst - Intermediate Level

USAA•San Antonio, TX

1d•$77,120 - $147,390•Hybrid

About The Position

As an Information Management Analyst – Intermediate Level, you will manage and analyze information within defined guidelines and frameworks, using a variety of techniques and tools. You will support data management efforts with business owners and technical teams, including the management and analysis of master and reference data in accordance with USAA policies, standards, procedures, and applicable laws and regulations. The role supports one or more information management functions: metadata management, data quality, retention management, or data security. Work may include coordinating with Information Asset Stewards and technical owners to log data sources, support Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, and oversee data quality measures and service-level indicators. The work environment is flexible but requires working in the office four days per week. The position may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor’s degree in a business or science field, or four years of relevant education and/or experience.
Two years of experience in an information management practice, business application function, or data delivery; alternatively, an advanced degree in a business or science discipline.
Working knowledge of data management practices and awareness of data governance theories and tools.
Beginning SQL knowledge, including SQL-based languages.
Ability to build business knowledge through meaningful partnerships at individual-contributor and leadership levels.
Demonstrated critical-thinking and problem-solving skills.
Demonstrated presentation and communication skills.
Ability to work in the office four days per week at one of the listed locations.
Applicants must not require immigration support now or in the future; USAA does not provide visa sponsorship for this role.

Nice To Haves

Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
Knowledge of data governance frameworks, control environments, and data trust practices.
Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
Experience managing structured and unstructured data assets across complex enterprise ecosystems.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Support maintenance of Information Asset Inventories so data and assets are cataloged appropriately.
Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
Partner across governance, technology, and business teams to identify critical data and develop data quality rules across appropriate dimensions.
Maintain the metadata repository and proper metadata associations.
Support team members in reviewing, validating, and recording metadata and data quality information.
Develop and document definitions and data quality rules that support critical business processes.
Document data quality plans and implement approved data quality rule checks.
Monitor data quality results, reports, and dashboards, and escalate issues as appropriate.
Support documentation and updates to data quality corrective action plans.
Support and begin to define the development of processes and enhancements to mitigate data quality risks.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Support information management functions such as metadata management, data quality, retention management, or data security.
Work with Information Asset Stewards and technical owners to log data sources, support Authoritative Data Source certification, and ingest metadata and data lineage into the Enterprise Data Repository.
Monitor data service-level agreements, data quality index measures, remediation times, and related information.

Benefits

Comprehensive medical, dental, and vision plans.
401(k).
Pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off program and paid holidays.
16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.