Information Governance Advisor - Intermediate

USAA•Charlotte, NC

3d•Hybrid

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, while serving the military community and their families. The Information Governance Advisor provides governance, quality, integrity, and timeliness of operational data across the Association. The role establishes and enforces data policies, standards, practices, and processes in accordance with best practices; monitors data use; and participates in cross-functional information and data governance initiatives. This position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit, or a related technical field, or four years of relevant education and/or experience.
Two years of experience in Data Governance or Information Management across areas such as Data Quality, Data Sharing, Metadata Management, Master and Reference Data, Stewardship, Access Management, or Data Risk; alternatively, an advanced degree in a listed or related technical field.
Knowledge and application of Information Governance frameworks and policies.
Experience solving data issues and analyzing solutions.
Operational knowledge of risk management and mitigation frameworks.

Nice To Haves

Working knowledge of data governance principles, control environments, and data management practices.
Exposure to AI governance concepts, including generative AI, AI agents, intelligent automation, or emerging AI technologies.
Experience using or supporting governance, metadata, or data quality tools such as Alation, Bigeye, or similar platforms.
Experience working with structured and unstructured data to support governance, data quality, or business initiatives.
Ability to track governance metrics, assist with process improvements, and support governance activities and reporting.
Strong collaboration and communication skills and ability to work across business and technology teams to support change initiatives.
Experience supporting Audit, Regulatory, Risk, Compliance, or Second Line of Defense activities, including evidence gathering, issue tracking, and remediation.
Exposure to banking, insurance, or financial services organizations and understanding of key business, risk, and compliance concepts.
U.S. military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Gather information, analyze data trends, and provide information and recommendations to peers and business stakeholders across a single data domain and/or information governance standard.
Participate as a team resource in developing and implementing business solutions.
Contribute to developing the mission, goals, critical success factors, principles, and policies for data and information governance.
Support assessments of information governance processes and tools.
Partner with internal groups and/or vendors to maintain complete and accurate metadata using queries and other system tools to produce reports.
Analyze and resolve problems and issues.
Resolve gaps in adherence to policies and standards and identify issues for escalation.
Identify opportunities and recommend improvements to information and data governance.
Perform moderately complex assignments and resolve problems within a single system, process, or channel.
Apply developing knowledge of Information Governance and data management to business, channels, applications, and processes for a single data domain.
Collaborate with peers and leadership to execute information governance and data management practices and processes.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.