Senior Information Governance Advisor

USAA•Charlotte, NC

3d•Hybrid

About The Position

The Senior Information Governance Advisor provides governance, quality, integrity, and timeliness of operational data for USAA. The role establishes and enforces Association data policies, standards, practices, and processes according to best practices; monitors data use to ensure effective control and use in support of Association objectives; and facilitates or participates in cross-functional information and data governance initiatives. The advisor contributes to strategies, policies, principles, procedures, standards, and metrics and serves as a senior resource, providing technical advice to lower-level associates and other functional areas. This role applies data management expertise across data domains and standards, business processes, technology, audit, and risk to support compliance with established policies and standards. It builds governance awareness with business, technology, security, legal, risk, and compliance partners; supports governance guidelines and implementations; reviews solutions for policy compliance; and develops oversight and measurement processes, including audits, peer reviews, and monitoring of KRIs and KPIs. The position also supports roadmaps and implementation plans, applies data-domain knowledge to satisfy regulatory and internal requirements, contributes to governance training, and presents gap analyses and recommendations. It helps mature USAA’s information governance discipline and ensures business risks are identified, measured, monitored, and controlled. The position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. The salary range is $114,080–$218,030, with actual compensation varying by location, experience, and market data. Employees may be eligible for performance-based incentives. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit, or a related technical field, or four years of relevant education and/or experience.
Six years of experience in Data Governance or Information Management across disciplines such as Data Quality, Data Sharing, Metadata Management, Master and Reference Data, Stewardship, Access Management, or Data Risk; alternatively, an advanced degree in a specified or related technical field and four years of experience in information or data-related practices.
Two years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes.
Two years of operational knowledge of risk management and mitigation frameworks.
Experience in governance within modern environments such as Snowflake and Big Data, as well as traditional data warehouse environments, supporting Data Governance and master data management principles and techniques.

Nice To Haves

Deep knowledge of data governance frameworks, control environments, and data trust practices.
Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
Experience managing structured and unstructured data assets across complex enterprise ecosystems.
Proven ability to establish governance metrics, automate governance processes, and drive measurable business outcomes.
Demonstrated success influencing senior executives and leading enterprise-wide transformation initiatives through collaboration and stakeholder engagement.
Experience partnering with Audit, External Regulators, and Second Line of Defense teams to support governance oversight, regulatory compliance, risk management, and issue remediation.
Experience in banking, P&C insurance, life insurance, or financial services.
U.S. military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Use data management expertise across one or more data domains or standards to drive adherence to information and data governance activities, projects, and approaches compliant with established policies and standards.
Influence business awareness of information and data governance through work activities, consulting, and communications with business, technology, security, legal, risk, and compliance partners.
Support and contribute to information governance guidelines, principles, policies, and standard implementations across data domains, teams, and stakeholders.
Review governance solutions and provide recommendations on compliance with internal policies and standards.
Develop information governance oversight processes and measurement approaches, including audits, peer reviews, and monitoring of KRIs and KPIs.
Support development of multi-year roadmaps and implementation plans for information governance initiatives.
Apply data-domain knowledge to business channels, applications, and processes to meet regulatory and internal information governance and data management requirements.
Contribute to information governance training content based on established learning objectives.
Prepare and present gap analyses, education, and recommendations in various formats to audiences across the organization.
Acquire and apply advanced knowledge of business lines, channels, applications, and processes.
Participate in the Information Governance community to mature USAA information governance best practices.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.