Information Governance Advisor - Intermediate

USAA•San Antonio, TX

1d•$69,920 - $133,620•Hybrid

About The Position

The Information Governance Advisor - Intermediate provides governance, quality, integrity, and timeliness of operational data for the Association. The role establishes and enforces data policies, standards, practices, and processes according to best practices; monitors data use to support Association objectives; and participates in cross-functional information and data governance initiatives. This role gathers and analyzes data trends, supports development and implementation of business solutions, contributes to governance policies and goals, assesses governance processes and tools, and works with internal groups or vendors to maintain metadata and produce reports. The advisor identifies and resolves issues and policy gaps, recommends improvements, applies information governance and data-management knowledge within a single data domain, collaborates with peers and leadership, and ensures relevant business risks are identified, monitored, and controlled in accordance with risk and compliance policies. The position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit, or a related technical field; or four years of relevant education and/or experience.
Two years of experience in Data Governance or Information Management across areas such as Data Quality, Data Sharing, Metadata Management, Master and Reference Data, Stewardship, Access Management, or Data Risk; alternatively, an advanced degree in a related listed technical or information field.
Knowledge and application of Information Governance frameworks and policies.
Experience solving data issues and analyzing solutions.
Operational knowledge of risk management and mitigation frameworks.

Nice To Haves

Working knowledge of data governance principles, control environments, and data management practices.
Exposure to AI governance concepts, including generative AI, AI agents, intelligent automation, or emerging AI technologies.
Experience using or supporting governance, metadata, or data quality tools such as Alation, Bigeye, or similar platforms.
Experience working with structured and unstructured data to support governance, data quality, or business initiatives.
Ability to track governance metrics, assist with process improvements, and support governance-related activities and reporting.
Strong collaboration and communication skills, with the ability to work across business and technology teams to support change initiatives.
Experience supporting Audit, Regulatory, Risk, Compliance, or Second Line of Defense activities, including evidence gathering, issue tracking, and remediation.
Exposure to banking, insurance, or financial services organizations and understanding of key business, risk, and compliance concepts.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Gather information, analyze data trends, and provide information and recommendations to peers and business stakeholders across a single data domain and/or information governance standard.
Participate as a team resource in developing and implementing business solutions.
Contribute to development of the mission, goals, critical success factors, principles, and policies for data and information governance.
Support assessment of information governance processes and tools.
Partner with internal groups and/or vendors to maintain complete and accurate metadata using queries and other system tools to produce required reports.
Analyze and effectively resolve problems and issues.
Resolve gaps in adherence to policies and standards and identify issues for escalation.
Recognize opportunities and recommend improvements to information and data governance.
Perform moderately complex work assignments and problem resolution within a single system, process, or channel.
Apply developing knowledge of Information Governance and data management to the business, channels, applications, and processes for a single data domain.
Collaborate with peers and leadership to execute information governance and data management practices and processes.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.