Information Governance Advisor - Mid-Level

USAA•Charlotte, NC

4d•Hybrid

About The Position

USAA is hiring a mid-level Information Governance Advisor to provide governance, quality, integrity, and timeliness of operational data for the Association. The role establishes and enforces data policies, standards, practices, and processes, monitors data use, and contributes to cross-functional information and data governance initiatives. The position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. The advisor synthesizes research and data to recommend initiatives delivering business value within a data domain; develops domain-specific policies and guidance; assesses governance processes and tools; and partners with internal groups or vendors to maintain metadata and produce reports and analyses. The role also resolves and escalates issues, applies knowledge across business lines and data domains, executes governance practices, and ensures risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies. USAA offers a salary range of $85,040–$162,550, with actual pay varying by location, experience, and market data. Employees may be eligible for performance-based pay incentives. USAA does not provide visa sponsorship for this position. Applications are accepted on an ongoing basis until the position is filled.

Requirements

Bachelor’s degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit, or a related technical field, or four years of relevant education and/or experience.
Four years of experience in information- or data-related practices, such as information governance, information management, risk, audit, information architecture, IT, analysis, and reporting; alternatively, an advanced degree in a listed or related technical field and two years of such experience.
One year of related work experience analyzing data governance issues and delivering data management solutions, including documenting business workflows and managing data quality processes.
Extensive experience with data quality metrics, business rules, and dashboards.

Nice To Haves

Knowledge of data governance frameworks, control environments, and data trust practices.
Experience with AI governance concepts, including generative AI, AI agents, intelligent automation, or emerging AI technologies.
Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
Experience working with structured and unstructured data assets across complex enterprise ecosystems.
Experience partnering with Audit, External Regulators, and Second Line of Defense teams on governance oversight, regulatory compliance, risk management, and issue remediation.
Experience in banking, property and casualty insurance, life insurance, or financial services.
U.S. military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Synthesize key information, data, and research to recommend information governance initiatives that deliver business value across a single data domain.
Develop data-domain-specific information and data governance policies, guidelines, procedures, and communications.
Assess information governance processes and tools and recommend improvements to peers, the community, and the next level of leadership.
Partner with internal groups and vendors to maintain complete and accurate metadata, using querying and other system tools to produce reports and analyze data.
Anticipate, analyze, and resolve problems and issues; recommend solutions and identify when and how to escalate issues.
Acquire and apply broad-based knowledge of business lines, channels, data domains, applications, and processes across information governance standards and data management activities.
Operate independently and with peers to execute information governance and data management practices and processes.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.