Information Associate – St. Peter's Hospital 6 Pav - PT Days

Trinity Health•Albany, NY

12d•Onsite

About The Position

The Information Associate is a member of the Patient Care Centered Team and provides clerical, communication, reception, supply management, and other supportive services to the Patient Care Center. The role supports high-quality services for patients, family members, and hospital staff, and may be assigned to meet the needs of any Patient Care Center. This position is part-time on the day shift at St. Peter's Hospital, 6 Pavilion. The Information Associate maintains and organizes patient medical records, supports unit reception and communications, performs general secretarial and supply-management tasks, and assists with other unit functions as assigned. The role also helps maintain a neat and orderly unit environment and supports equipment and service-request processes. The employer highlights a Magnet Hospital, an orientation program, tuition allowance, career development, schedules intended to accommodate different needs, competitive pay, paid leave, and shift differentials. Pay is listed at $16.20–$20.75 per hour, with the actual amount based on experience, skills, and education and potentially varying by location.

Requirements

High school diploma required; Associate of Applied Science degree preferred.
Minimum of two years of work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurance plans.

Nice To Haves

Associate of Applied Science degree.
Preferred experience is not specified beyond the stated minimum work experience.

Responsibilities

Maintain patient medical records, including identifying forms accurately, organizing records, updating forms daily, reviewing records each shift for consults, and copying records as needed.
Organize charts when patients transfer to another unit and prepare medical records at discharge.
Scan patient advance directives to EPIC and delete long-term patients' medical records as needed.
Collate and assemble discharged patient records according to the standard format, and attach loose reports to the proper record.
Complete Patient Care Unit tasks assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as the unit receptionist by answering, screening, and routing telephone calls; assisting patients, families, and the public; and answering the nurse/patient intercom system and relaying information to the responsible person.
Contact patients' families or doctors as directed, ascertain the identity of visitors, and fax medical information to physicians and insurance carriers as requested.
Maintain adequate supply levels, obtain and return equipment to the proper department, and order unit supplies through PeopleSoft.
Keep the unit neat and orderly, maintain bulletin boards with current notices, and file the daily assignment sheet by shift.
Receive, open, and appropriately distribute center mail and faxed materials.
Support unit functions, including ensuring patient names are written on daily assignment sheets and reporting maintenance issues through the Facilities Maintenance Work Order System and TIS ServiceNow Self-Service.
Check computer equipment to ensure it is working properly and maintain nursing stations without food or beverages, using hydration stations.
Serve as a preceptor for new Information Associates as assigned by the Senior Information Associate or Operations Manager.
Complete unit-specific responsibilities assigned by the Senior Information Associate or Operations Manager.
Submit Clinical Engineering work orders and perform daily checks of unit Voalte phones.