Information Associate – St. Peter's Hospital Emergency Department - Full Time Nights

Trinity Health•Albany, NY

10d•Onsite

About The Position

As a member of the Patient Care Centered Team, the Information Associate provides clerical, communication, reception, supply management, and other supportive services for the Patient Care Center to help ensure high-quality service to patients, family members, and hospital staff. The associate may be asked to meet the needs of any Patient Care Center as needed. This is a full-time overnight position in the Emergency Department at St. Peter's Hospital. The role maintains patient medical records, supports reception and communication, performs general secretarial and supply-management tasks, and supports unit functions. Additional unit-specific responsibilities may be assigned by the Senior Information Associate or Operations Manager. The organization highlights its Magnet Hospital recognition, orientation and career development opportunities, tuition allowance, and work-life options. Benefits include competitive pay, paid leave, and shift differentials. The stated pay range is $16.20–$20.75 per hour, based on experience, skills, and education; the range may vary by location.

Requirements

High school diploma required.
At least two years of work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurances.

Nice To Haves

Associate of Applied Science (AAS) degree preferred.

Responsibilities

Maintain patient medical records, including accurate identification and organization of forms, daily chart updates, shift reviews for consults, copying records as needed, and preparing records at discharge.
Organize charts when patients are transferred to another unit and scan patient advance directives into EPIC.
Collate and assemble discharged patient records according to the standard format, and attach loose reports to the appropriate record.
Complete tasks for the Patient Care Unit as assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as the unit receptionist; answer, screen, and route telephone calls, assist patients, families, and the public, and answer the nurse/patient intercom system and relay information to the responsible person.
Contact a patient's family or doctor as directed, ascertain the identity of visitors, and fax medical information to physicians and insurance carriers as requested.
Maintain adequate supply levels, obtain and return equipment to the appropriate department, and order unit supplies through PeopleSoft.
Maintain a neat and orderly unit environment, including bulletin boards with current notices and nursing stations free of food and beverages.
File the daily assignment sheet by shift and ensure patient names are written on daily assignment sheets.
Receive, open, and distribute center mail and materials faxed to the center.
Report maintenance issues through the Facilities Maintenance Work Order System and submit Clinical Engineering work orders.
Use TIS Service Now Self-Service and check computer equipment to ensure it is working properly.
Serve as a preceptor for new Information Associates when assigned by the Senior Information Associate or Operations Manager.
Perform daily checks of unit Voalte phones and other unit-specific responsibilities as assigned.