Information Associate – St. Peter's Hospital Emergency Department - Full Time Nights

Trinity Health•Albany, NY

12d•$16 - $21•Onsite

About The Position

The Information Associate works as a member of the Patient Care Centered Team, providing clerical, communication, reception, supply management, and other supportive services for the Patient Care Center. The role helps ensure high-quality service for patients, family members, and hospital staff, and may support any Patient Care Center as needed. This position is based in the Emergency Department at St. Peter's Hospital and is full-time on the night shift. The Information Associate maintains and prepares patient medical records, supports unit reception and communications, performs general secretarial and supply duties, and assists with other unit functions. Additional unit-specific responsibilities may be assigned by the Senior Information Associate or Operations Manager.

Requirements

High school diploma required; Associate of Applied Science degree preferred.
At least two years of work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurance plans.

Nice To Haves

Associate of Applied Science degree.

Responsibilities

Maintain patient medical records by accurately identifying and organizing forms, updating chart forms daily, reviewing records each shift for consults, copying records as needed, and scanning patient advance directives to EPIC.
Organize charts when patients are transferred to another unit and prepare records at discharge.
Collate and assemble discharged patient records according to the standard format, attach loose reports to the correct records, and delete medical records of long-term patients as needed.
Complete specific Patient Care Unit tasks assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as a unit receptionist; answer, screen, and route telephone calls; assist patients, families, and the public; and answer the nurse/patient intercom system and relay information to the responsible person.
Contact a patient's family or doctor as directed and ascertain the identity of visitors.
Fax medical information to physicians and insurance carriers as requested.
Maintain adequate supplies, obtain and return equipment to the appropriate department, and order unit supplies through PeopleSoft.
Maintain a neat and orderly unit environment, including keeping bulletin boards current, filing the daily assignment sheet by shift, and ensuring patient names are written on daily assignment sheets.
Receive, open, and appropriately distribute center mail and materials faxed to the center.
Report maintenance issues through the Facilities Maintenance Work Order System and submit Clinical Engineering work orders.
Use TIS Service Now Self-Service and check computer equipment to ensure it is working properly.
Maintain nursing stations without food or beverages, using Hydration Stations.
Serve as a preceptor for new Information Associates when assigned by the Senior Information Associate or Operations Manager.
Perform unit-specific responsibilities assigned by the Senior Information Associate or Operations Manager.
Check unit Voalte phones daily.