Information Associate – St. Peter's Hospital - Labor and Delivery - Full Time - 12 hour Nights

Trinity Health•Albany, NY

5d•$16 - $21

About The Position

The Information Associate works as a member of the Patient Care Centered Team, providing clerical, communication, reception, supply management, and other supportive services for the Patient Care Center. The role helps ensure high-quality service for patients, family members, and hospital staff, and may support other Patient Care Centers as needed. This is a full-time, 12-hour night-shift position in the Labor and Delivery Unit at St. Peter's Hospital. The position maintains and organizes patient medical records, prepares records at discharge, and supports unit operations. It also serves as the unit receptionist, handling calls and inquiries, assisting patients and visitors, and relaying information to appropriate staff. Additional duties include general secretarial work, supply and equipment coordination, upkeep of unit communications and work areas, equipment checks, and precepting new Information Associates when assigned.

Requirements

High school diploma required.
Minimum of two years of work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurances.

Nice To Haves

Associate of Applied Science (AAS) preferred.

Responsibilities

Maintain accurate identification and organization of patient medical record forms.
Organize charts when patients transfer to another unit and update chart forms daily.
Review medical records each shift for consults; copy records as needed; and remove records for long-term patients as needed.
Scan patient advance directives to EPIC.
Prepare medical records at discharge, collate discharged patient records, and assemble records according to the standard format.
Attach loose reports to the appropriate medical record.
Complete tasks for the Patient Care Unit as assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as receptionist for the unit; answer, screen, and route telephone calls correctly.
Assist patients, families, and the public; answer the nurse/patient intercom and relay information to the responsible person.
Contact a patient's family or doctor as directed and ascertain the identity of all persons.
Fax medical information to physicians and insurance carriers as requested.
Maintain adequate supplies, obtain and return equipment to the proper department, and order unit supplies through PeopleSoft.
Maintain an orderly unit environment and bulletin boards with current notices.
File the daily assignment sheet by shift and ensure patient names are written on daily assignment sheets.
Receive, open, and appropriately distribute center mail and materials faxed to the center.
Report maintenance issues through the Facilities Maintenance Work Order System and submit Clinical Engineering Work Orders.
Use TIS Service Now Self-Service.
Check computer equipment to ensure it is working properly and check unit Voalte phones daily.
Maintain nursing stations without food or beverages, using hydration stations.
Precept new Information Associates as assigned by the Senior Information Associate or Operations Manager.
Perform unit-specific responsibilities as assigned by the Senior Information Associate or Operations Manager.