68064997 - INFO TECH BUSINESS CONSULTANT MGR - SES

State of Florida•TALLAHASSEE, FL

1d•$118,000 - $128,000•Hybrid

About The Position

This position serves as the Data Analytics & Warehousing Director within the Division of Enterprise Innovation & Technology (DEIT) at the Agency for Health Care Administration. The position reports directly to the Deputy Secretary for Enterprise Innovation & Technology / Chief Information Officer and directs the Enterprise Warehousing & Data Analytics unit — a blended team of Agency FTE, OPS, and contracted staff augmentation resources multiple teams across two supervisory work units: Data Warehousing & Analytics, and Systems & Reporting. The position is accountable for the Agency’s data analytics program, its enterprise data warehouse and analytics platforms, and the data services supporting Medicaid Enterprise Systems (MES) modernization, Agency program areas, and statutorily required health care data reporting. This is a supervisory position in the Selected Exempt Service.

Requirements

Seven (7) years of experience supervising technical staff, including responsibility for assigning work and completing performance evaluations.
Five (5) years of professional experience in data warehousing, business intelligence, or data analytics, including experience developing or directing the development of dashboards, visualizations, or reports.
Knowledge of data warehouse architecture, dimensional and relational data modeling, and ETL/ELT design and operation.
Knowledge of enterprise data governance frameworks, data quality management, master and reference data management, and metadata and data lineage practices.
Knowledge of business intelligence, analytics, and visualization platforms, including dashboard and report development, administration, and validation of analytic output.
Knowledge of service management and work intake practices for a shared analytics service, including ticketing systems, prioritization methods, and throughput and cycle-time measurement.
Knowledge of relational and cloud database platforms, SQL, and query and workload performance optimization.
Knowledge of HIPAA privacy and security requirements and the handling of protected health information and other confidential data.
Knowledge of Medicaid Enterprise Systems, health care claims and encounter data, or comparable large-scale program data environments.
Ability to supervise, evaluate, and develop technical staff, including blended teams of FTE, OPS, and contracted resources.
Ability to direct a shared-service work queue, set and meet delivery commitments, and report on throughput, cycle time, and backlog.
Ability to review analytic products for accuracy, clarity, and fitness for purpose before release to executive and external audiences.
Ability to plan, organize, and direct concurrent technical work efforts and establish priorities across competing demands.
Ability to establish and enforce technical standards and hold vendors accountable to contract deliverables.
Ability to analyze complex data problems and make independent, defensible decisions.
Ability to communicate technical concepts clearly, orally and in writing, to executive, program, and non-technical audiences.
Ability to establish and maintain effective working relationships across division, program office, vendor, and external stakeholder lines.
Ability to navigate and participate in multiple daily meetings, both virtually and in person.
Ability to travel with or without accommodation.

Nice To Haves

State of Florida budget, procurement, and personnel processes

Responsibilities

Direct the Agency’s data analytics program, leading a team of analytics developers and report writers who fulfill data requests and produce dashboards, visualizations, and recurring and ad hoc reporting for Agency program areas, executive leadership, the Legislature, and federal partners.
Own the analytics work intake and ticket queue. Establish request intake standards; triage, prioritize, and assign incoming requests; set and communicate delivery commitments; and report queue volume, cycle time, and aging to the Chief Information Officer and to requesting business units.
Establish and enforce development standards for analytic products, including query and dataset construction, visualization and dashboard design, accessibility, version control, peer review, and validation of results prior to release.
Conduct requirements sessions with Agency program offices to translate business questions into data requirements and analytic products, and review deliverables with requestors before acceptance.
Maintain a catalog of production dashboards and recurring reports, including ownership, refresh schedules, and periodic review to consolidate or retire products no longer in use.
Ensure that statutorily required data submissions, legislative data requests, and public records requests involving Agency data are accurate, complete, and timely.
Direct the design, build, operation, and lifecycle management of the Agency’s enterprise data warehouse and analytics platforms, including the ingestion, integration, storage, and curation of data from Medicaid Enterprise Systems and Agency program systems.
Establish and enforce platform standards for data modeling, ETL/ELT pipeline design, performance tuning, capacity planning, and release management, in coordination with Enterprise Architecture and Cloud/Infrastructure.
Approve technical designs and establish service levels for platform availability, refresh frequency, and data latency; monitor performance against those service levels and direct corrective action when they are not met.
Serve as the division’s technical authority on data warehousing and analytics platform decisions and represent those decisions in Agency architecture review and change governance forums.
Supervise assigned employees and lead them toward the successful execution of unit and individual objectives. Exercise independent judgment in the hire, transfer, suspension, layoff, recall, promotion, discharge, assignment, reward, and discipline of subordinate employees.
Establish annual performance expectations, conduct performance reviews in the People First system, and document employee performance consistent with Agency and Department of Management Services policy.
Assign and balance workload across the Data Warehousing & Analytics and Systems & Reporting units; approve leave, timesheets, and training requests.
Identify skill gaps and maintain cross-training and succession plans for critical data platform roles.
Develop, implement, and maintain enterprise data governance policies, standards, and procedures addressing data quality, master and reference data, metadata, data cataloging, and data lineage.
Chair or participate in Agency data governance bodies; adjudicate data definition and data ownership disputes among program areas and recommend final policy positions to the Chief Information Officer. Decisions made in this area establish authoritative data definitions used Agency-wide and in reporting to the Legislature and federal partners.
Establish measurable data quality thresholds, publish recurring data quality results, and direct remediation where thresholds are not met.
Ensure data management practices comply with HIPAA, applicable federal MES certification requirements, and Agency records retention schedules.
Coordinate with the Agency Information Security Manager to apply access controls, least-privilege provisioning, de-identification, and audit logging across warehouse and analytics environments.
Identify, document, and mitigate data-related operational risks; maintain and remediate Plan of Action and Milestones (POA&M) items applicable to data platforms.
Support incident response for events involving Agency data assets, and review and document data-sharing arrangements with external entities in coordination with Legal and Privacy.
Ensure disaster recovery and continuity of operations provisions for data platforms are documented and periodically tested.
Oversee contracted and staff augmentation resources supporting the unit, including scope definition, deliverable review, invoice approval, and performance monitoring.
Provide requirements and cost estimates supporting the Legislative Budget Request, spending plans, and procurement documents for data platform tools, licenses, and services.
Monitor expenditures against allotment and report variances to the Chief Information Officer.
Complete other duties and special projects as assigned, and lead them to completion when assigned to employees reporting to this position.
Participate in Agency emergency response and continuity of operations assignments as directed.

Benefits

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 176 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts