Industrial Service Coordinator

THE TAYLOR GROUP INC•Saraland, AL

8d•Onsite

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Industrial Service Coordinator supports the Service Center by coordinating service work with customers, Field Service Mechanics, and parts personnel. The role estimates repair and maintenance costs, processes parts and service orders, manages documentation and records, and supports customer service and administrative operations. It also handles vehicle and expense records, purchasing and stock, employee orientation and timekeeping, and scheduling of employee leave to ensure adequate staffing.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Mechanical aptitude or experience in the forklift industry or a related field.
Ability to prioritize service work.
Strong record of positive customer satisfaction results.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Valid driver’s license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Basic computer skills.
Organizational skills and ability to multitask.
Ability to work well under pressure and be team-oriented.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement-parts and labor costs, estimate mechanical, electrical, and other repair costs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders on the computer for invoicing.
Ensure paperwork relevant to each generator folder is scanned and kept current.
Process warranty claims and follow through to completion.
Answer telephones and prepare correspondence, reports, and quotes for the Service Center.
Maintain the Service Center area database and address books, and assist in building and maintaining its file system.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recall notices, tags, locations, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Maintain files for the Service Center Manager, including correspondence, vehicle, computer printout, personnel, and contract files.
Audit Service Center service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and refer out-of-line situations to the Service Center Manager for corrective action.
Seek promotional materials and request supplier bids to obtain favorable pricing and quality; maintain adequate stock for employees, customers, service operations, guests, warehouses, and service centers.
Orient SSI employees by providing necessary information about company policies and supplies.
Order, distribute, and maintain records of credit cards and travel-related cards for service personnel, and provide cards and cash advances to personnel as needed.
Schedule and verify vacations, personal and medical leaves, and non-productive time to ensure sufficient staffing; maintain records of employee non-productive time and work with personnel to keep records current and accurate.
Review timecards weekly for accuracy.
Create and maintain files of SSI personnel job descriptions and requirements, and compose and prepare new forms for company or departmental use.