Industrial Service Technician

SouthernCarlson, Inc.•Pittsburgh, PA

12d•$60,000 - $75,000

About The Position

SouthernCarlson is hiring a full-time Industrial Service Technician to coordinate complex installations, troubleshoot equipment, and support large-scale customer operations in a fast-paced industrial service environment. The role serves QTEK vendor and customer accounts and involves coordinating with sales, production, technicians, customers, and SouthernCarlson teams. The technician travels to branch locations throughout the United States to install equipment and support customer operations, train end users and service teams, and assist with national and industrial account onboarding and development. The position is based in the Akron/Canton, Ohio; Youngstown, Ohio; or Pittsburgh, Pennsylvania area. The schedule is Monday through Friday on the day shift, with travel required up to 59%. Compensation is $60,000–$75,000, based on experience. The technician is expected to provide professional, exceptional customer service and to work effectively with customers, vendors, sales representatives, and technicians.

Requirements

Valid driver’s license with an acceptable driving record.
3–5 years of experience troubleshooting and repairing packaging or warehouse equipment.
3–5 years of experience servicing industrial or national accounts.
3–5 years of experience with pneumatic fastening tools.
Strong knowledge of electrical control systems and industrial mechanical systems.
Ability to read and interpret schematics and wiring diagrams.
Ability to plan, coordinate, and execute high-level service installations and operations.
Strong communication skills and professionalism when working with customers, vendors, sales representatives, and technicians.
Ability to regularly lift and move equipment weighing over 50 pounds.
Ability to work in extreme temperature environments.
Ability to independently coordinate travel and lodging arrangements.

Nice To Haves

Bilingual skills.
Experience with PLC/automation troubleshooting and repair.
Leadership or management experience in a service-based operation.
Working knowledge of the tool and construction supply industry.
Forklift certification.
A degree or technical certifications related to industrial service or maintenance.

Responsibilities

Coordinate all installations and service calls for QTEK vendor and customer accounts.
Schedule and coordinate communication among QTEK sales, production, technicians, customers, and SouthernCarlson teams.
Travel to branch locations throughout the United States to install equipment and support customer operations.
Train end users, SouthernCarlson technicians, and customers on equipment operation and service procedures.
Assist sales teams with onboarding national and industrial accounts.
Support and train SouthernCarlson Service Technicians in managing industrial accounts.
Participate in and support technical training sessions with Corporate Service Coordinators and vendor partners.
Help identify and develop additional large-scale service opportunities.
Maintain professionalism and exceptional customer service during all interactions.
Plan and coordinate travel and lodging arrangements independently.