Industrial Service Technician

SouthernCarlson•Youngstown, OH

11d

About The Position

SouthernCarlson is hiring a full-time Industrial Service Technician to coordinate complex equipment installations and service calls, troubleshoot equipment, and support large-scale customer operations. The role supports QTEK vendor and customer accounts and involves coordinating with sales, production, technicians, customers, and SouthernCarlson teams. The technician travels to branch locations throughout the United States to install equipment, support customer operations, and train end users, customers, and SouthernCarlson technicians. The position is based across listed areas in Akron/Canton, Ohio; Youngstown, Ohio; and Pittsburgh, Pennsylvania, with travel up to 59%. The schedule is Monday through Friday on the day shift. Compensation is $60,000–$75,000, based on experience.

Requirements

Valid driver's license with an acceptable driving record.
3–5 years of experience troubleshooting and repairing packaging or warehouse equipment.
3–5 years of experience servicing industrial or national accounts.
3–5 years of experience with pneumatic fastening tools.
Strong knowledge of electrical control systems and industrial mechanical systems.
Ability to read and interpret schematics and wiring diagrams.
Ability to plan, coordinate, and execute high-level service installations and operations.
Strong communication and professionalism when working with customers, vendors, sales representatives, and technicians.
Ability to regularly lift and move equipment weighing over 50 pounds.
Ability to work in extreme temperature environments.
Ability to independently coordinate travel and lodging arrangements.

Nice To Haves

Bilingual skills.
Experience troubleshooting and repairing PLCs or automation systems.
Leadership or management experience in a service-based operation.
Working knowledge of the tool and construction supply industry.
Forklift certification.
A degree or technical certifications related to industrial service or maintenance.

Responsibilities

Coordinate installations and service calls for QTEK vendor and customer accounts.
Schedule and coordinate communication among QTEK sales, production, technicians, customers, and SouthernCarlson teams.
Travel to branch locations throughout the United States to install equipment and support customer operations.
Train end users, SouthernCarlson technicians, and customers on equipment operation and service procedures.
Assist sales teams with onboarding national and industrial accounts.
Support and train SouthernCarlson Service Technicians in managing industrial accounts.
Participate in and support technical training sessions with Corporate Service Coordinators and vendor partners.
Help identify and develop additional large-scale service opportunities.
Maintain professionalism and provide exceptional customer service during all interactions.