Industrial Service Coordinator

SUDDEN SERVICE INC•Hialeah, FL

1d•Onsite

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. The company is backed by parts and service centers, nationwide dealer support organizations, and factory-trained service technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a family-owned business based in Louisville, Mississippi, since 1927. The Industrial Service Coordinator works with customers and Field Service Mechanics to identify maintenance needs, advise customers on services, estimate parts and labor costs, and prepare and explain service estimates. The role also processes parts and service sales orders, warranty claims, and related paperwork; supports the Service Center with administrative, financial, employee, vehicle, and purchasing records; and helps coordinate employee schedules and timekeeping.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with technicians and parts personnel.
Mechanical aptitude or experience in the forklift industry or a related field.
Valid driver's license and a driving record that meets the corporate insurance carrier's insurability requirements.
Basic computer skills.
Organization skills and the ability to multitask and work under pressure.
Ability to prioritize service work.
Strong record of positive customer satisfaction results.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Ability to work as part of a team.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement parts and labor costs, estimate repair costs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders on the computer for invoicing.
Ensure paperwork for each generator folder is scanned and kept current.
Process warranty claims and follow them through to completion.
Answer telephone calls and prepare correspondence, reports, and quotes for the Service Center.
Maintain the Service Center area's database and address books, and help build and maintain its filing system.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recalls, tags, locations, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Maintain files for the Service Center Manager, including correspondence, vehicle, personnel, contract, and computer-printout records.
Audit service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring out-of-line items to the Service Center Manager's attention.
Seek promotional materials and request supplier bids to obtain suitable pricing and quality.
Maintain adequate stock for employees, customers, service operations, guests, warehouses, and service centers.
Orient SSI employees and provide information about company policies and supplies.
Order, distribute, and maintain records for service personnel's company, travel, telephone, fuel, and rental credit cards; provide cards and cash advances as needed.
Schedule and verify vacations, personal and medical leaves, and non-productive time to ensure adequate staffing.
Maintain files for employee non-productive time and work with personnel to keep records current and accurate.
Review timecards weekly for accurate information.
Create and maintain files for SSI personnel job descriptions and requirements, and prepare new company or departmental forms.